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alastc
Contributor I
June 11, 2020
Answered

Where is the IR repeater on the Arc?

Just got the Arc, loving it, but wondering if I need to change the physical setup as it does block the TVs IR receiver. 

In the app I have enabled the IR repeater, but it doesn't seem to work.

The TV receiver is on the far left, where is the IR repeater on the arc? Is there anything I can try?

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    June 18, 2020

    Hi everyone, there are IR repeaters on both sides of the area where the cables are plugged in on the middle (called the cable cove), designed to broadcast the signal out to both sides of the bar from the back. As long as the IR receiver of the TV isn’t hanging over the back of the bar, it should be able to see the signals.

    If you’re having trouble, maybe you need to just pull the Arc forward a bit. But if that’s still not working, you may want to give our support team a call to investigate further.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    Selectron
    Lyricist III
    July 24, 2020

    Any progress on this issue?  I have set up the Arc today on the shelf with Panasonic GZ950. The top of the Arc is just above the bezel. Thereis about 15cms between Arc and tv panel. I need to hold the remote about 30cms above my head for it to work. 

    They must be on an extended vacation 

    tom 2000
    Lyricist I
    July 29, 2020

    I installed a repeater and it’s fine now. On my Panasonic the receiver is offset to extreme left and it just can’t see the Arc. 

      Ravica3
      Chromatic Producer I
      August 15, 2020

      After getting frustrated with this, I decided to leave it alone for a while thinking when I came back, all would be fine. Issue would have been sorted out and fixed. Evidently, I'm wrong.... Very wrong. 

      This is not what I've expected from Sonos.  Tons of problems.  Arc's audio issues, S2 app issues, repeater issues... List can go on.  

      Don't get me wrong, I love my Sonos system... When it's working properly.

      ShadowMoses
      Lyricist II
      September 5, 2020

      Sonos - any response?

      CarlE
      Lyricist II
      September 9, 2020

      Same problem. Have just setup my Arc. It costs more than the play bar it is replacing but works worse!

       

      my play bar was pushed straight up against my TV (Panasonic) and worked fine. The Arc does not. 

      CarlE
      Lyricist II
      September 9, 2020

      I’ve still got my old Playbar and looking gat the back it has two black shiny strips along the whole length of the back of the unit. I’m guessing these are the repeaters and why it was never a problem. Looks like Sonos have skimped here for no good reason. Terrible design decision.

      barritia
      Avid Contributor I
      October 3, 2020

      I’m what situation are you using these IR repeaters? 
       

      here’s my situation and I thought the arc would solve this. 
       

      I have my Blu-ray, media player, PlayStation, Sonos Amp, fire tv inside my AV cabinet with my harmony base and transmitter. When the cabinet doors are closed the Signal from the harmony can not turn the TV on and off. I was hoping that CEC control or the harmony setup would allow the IR repeater on the Arc to send the signal from the harmony to the TV but I can’t figure out how to do this. 
       

      any ideas? 

      Krishma M
      Krishma M
      Retired Sonos Staff
      October 5, 2020

      Hi folks. Thanks for reaching out here. Sonos Arc has an IR repeater on the back to ensure that it doesn’t block the TV sensors, if you need to pair any remotes using IR rather than using CEC with HDMI ARC or eARC. Please let us know your set up and submit a diagnostic report to further check on our end. Reply to us with the confirmation number. We and the community are always here to help.

      Help others find useful content by clicking the like button and selecting the best answer to your question.
        Ravica3
        Chromatic Producer I
        October 6, 2020

        Thanks. Kind of late tonight but I will definitely do this tomorrow.

          Krishma M
          Krishma M
          Retired Sonos Staff
          October 9, 2020

          Hi, @Ravica3! Sure, just let us know. We and the community are always here to help.

          Help others find useful content by clicking the like button and selecting the best answer to your question.
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