TV audio not supported

Forum|Forum|9 years ago
August 26, 2017
3 replies
458 views

Hi, we've played TV through our Sonos system for nearly 2 years, no problems, but yesterday the sound cut out from the TV and the app say 'TV audio not supported'. We've read through the other threads and tried a few things, some fix it temporarily but then it goes again.

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J

John B

There is a problem with the latest software update. See numerous current threads. Best submit a diagnostic.

V

vicki_fAuthor

Contributor I

Thank you. So do we just wait for another update to fix it? Or do we need to do something? And do I just post up our diagnostic number here? It's 7762494

Andy B

Sonos Staff

Hi vicki_f and welcome to the community.

Thanks for posting the diagnostic number, as you've noted this is related to an issue being talked about in a different thread.

I've gone ahead and created an incident on your behalf and for tracking purposes on our end. When the issue has been resolved, we'll be sending an email to let you know the next steps.

If anyone else has troubles with PLAYBAR not playing audio, please use the other thread. This way we can keep everything in one place.

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