Contributor I

Television Audio on new Sonos Beam Cuts Out Periodically

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2018 Vizio TV connected to new Sonos Beam. Every couple of minutes the audio cuts out for a few seconds. Similar experience to all the others that have posted here under same title. Diagnostic confirmation number: 1230383811. Please help. Beam was a gift from my girlfriend and she is really upset.

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bmay37Author

Contributor I

Happened again. confirmation: 2060210740.

B

bmay37Author

Contributor I

Again, Confirmation: 564982496

James L.

Retired Community Staff

Hi @bmay37,

Apologies for the delay - since you replied to your own topic (twice) it didn’t show up in our list of topics to respond to. I’ve taken a look at your diagnostics and for some reason it looks like the TV is sending frequent requests to disable the audio on Beam. It’s not clear from our side why that is, but it’s happening frequently enough for you to experience them as audio dropouts. Please try connecting the Beam to your TV using the Optical adapter that came in the box and let me know if the dropouts continue.

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Happened again. confirmation: 2060210740.

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