Television Audio on new Sonos Beam Cuts Out Periodically

Same problem. Diagnostic number 206123009

the Beam connects to Play1 normally on music or thru airplay. However voice drops intermittently on Play1 while signal inputs from HDMI thru Beam

Same problem. Diagnostic number 206123009

the Beam connects to Play1 normally on music or thru airplay. However voice drops intermittently on Play1 while signal inputs from HDMI thru Beam

Hi there,

Thanks for reaching out. I see that your speakers are losing connection to your wireless network from time to time. This is likely the cause of the audio issues. There are many wireless networks in your area, and they're running on a variety of channels. I'd recommend trying out a few to see which is best. Try changing your router's wireless channel to 6, and 11 to start, and see if that helps.

Also, you might try some of the above suggestions of swapping out the HDMI cable, or unplugging your other HDMI devices, and reconnecting them one by one.

Same problem for me. Beam sound cuts out intermittently on Samsung TV.

Diagnostic number is: 1556869987

I HAVE A VIDEO OF THE PROBLEM OCCURRING IF THAT WOULD HELP.

please help!

thanks

Diagnostics: 1595877963

Diagnostic: 461426374

Same issue here. Was fine for a couple of months now it cuts out. Same cable as before. This same cable works with a Panasonic sound bar just fine. Same issue on two TVs and those TVs are both fine with the Panasonic soundbar. When the sound cuts out with my Panasonic tv I lose picture as well until it reconnects. While it is disconnected the light on the beam flashes white. My diagnostic number is

637987082

Update:
Brand new 4K hdmi cable arrived. Same issue.
also tried optical out of tv using the Sonos supplied adapter with a variety of hdmi cables. Same result every time.

so, either the beam has developed a hardware fault or a firmware change has caused the issue. From viewing this forum it’s clear that a number of owners have had this issue spanning the last year. What should I do? Device is currently not fit for purpose.

Update:
Brand new 4K hdmi cable arrived. Same issue.
also tried optical out of tv using the Sonos supplied adapter with a variety of hdmi cables. Same result every time.

so, either the beam has developed a hardware fault or a firmware change has caused the issue. From viewing this forum it’s clear that a number of owners have had this issue spanning the last year. What should I do? Device is currently not fit for purpose.
I would perhaps now contact your local Sonos Customer Care direct by phone, explaining all you have done so far.

Ok this is resolved. The cause was bizarre:

My Sonos Connect was faulty. I tried to play some music but the music kept stopping on all my speakers and I noticed a flashing white light. I unplugged everything with the idea of resetting it all. However, the Connect would not give me an orange setup light no matter what I did. I suspected the Connect at this point and unplugged it and tried the beam out with some Netflix through my PS4: no dropouts.

took Connect back to richer sounds (my retailer). They failed to get it to reset and gave me a replacement and all working fine now.

as an aside, the setup app is awesome for new installations and adding new speakers but it is entirely useless for setting things up in my situation. It is not clear what you are supposed to do at all. The correct route is to choose new setup and add new speaker options but it does not tell you to reset them first to put them into flashing orange light mode. In short app could be enhanced.

Ok this is resolved. The cause was bizarre:

My Sonos Connect was faulty. I tried to play some music but the music kept stopping on all my speakers and I noticed a flashing white light. I unplugged everything with the idea of resetting it all. However, the Connect would not give me an orange setup light no matter what I did. I suspected the Connect at this point and unplugged it and tried the beam out with some Netflix through my PS4: no dropouts.

took Connect back to richer sounds (my retailer). They failed to get it to reset and gave me a replacement and all working fine now.

as an aside, the setup app is awesome for new installations and adding new speakers but it is entirely useless for setting things up in my situation. It is not clear what you are supposed to do at all. The correct route is to choose new setup and add new speaker options but it does not tell you to reset them first to put them into flashing orange light mode. In short app could be enhanced.
Glad to hear that you have resolved all your Sonos issues.

I will just briefly mention that it is 'rare' that a user should ever need to reset any Sonos product and quite often a simple network reboot and/or product reboot solves a majority of user issues. I struggle to think of any case whatsoever, where a user needs to reset ALL their Sonos products, at the same time, where they perhaps have multiple Sonos Speakers/devices. That would only likely ever need to happen after some 'freak' total system failure (never seen that ever with multiple Sonos products within same Household), but maybe it could happen due to multiple Theft/Damage of every Sonos product in the home, via crime/flooding etc. and/or an entire system replacement with brand new devices, otherwise I’m struggling to see a case where a user would ever need to start over and create a new system from scratch by resetting all products simultaneously and then creating a new Sonos Household.