Television Audio on new Sonos Beam Cuts Out Periodically

jjvanagg & StaffanSchroder: Thanks for posting your diagnostic report, however, it may be a bit more helpful to give a little more information on what exactly is happening. By simply posting a diagnostic number, other users here on the Community can't help.

Have you tried switching out HDMI cables as most other users have in this thread? Does this happen with a particular source of audio? The more information we have about the problem the better we can help.

I was having this problem and had tried everything from changing the cable changing the digital output from PCM to Auto, swithed between ARC and the IR cable, and back. I even tried it on different TVs. Sent more than 15 error logs to Sonos and spent countless hours with support. Sonos finally admitted it was my Beam and sent me an RMA replacement which I just received it today. . . . .Drum roll. . . .IT STILL CUTS OUT UGH. For the price of this unit, this is simply unacceptable.

Sonos please read all of these different complaints, all with different TV Models and admit that there is a problem with your product. Hopefully this is something you can repair with a firmware update otherwise you are going to be getting a lot of Beams back.

I'm having similar problem here.
Sonos Beam cuts out randomly, white light on top of the Beam flashes for about a minute.
Audio comes back when the light is solid again.

Diagnostic confirmation number: 1357115958.

Same problem. Watching TV, Sonos beam connected via ARC with HDMI cable, audio cuts out. I have to switch the TV off/on again to restore the audio. Very frustrated. I admit I havent noticed what the white light on the Beam is doing during these problems, will check next time.

Same problem. Watching TV, Sonos beam connected via ARC with HDMI cable, audio cuts out. I have to switch the TV off/on again to restore the audio. Very frustrated. I admit I havent noticed what the white light on the Beam is doing during these problems, will check next time.Have you checked to see if this happens when you disconnect all your other TV peripherals from your TV HDMI ports?... if that stops the problem, then it’s likely one of them has CEC controls enabled and are trying to steal away the control from the Beam. Plug the devices back in, one at a time, till you find the culprit and then either disable their CEC control, or use a CEC-less cable or adapter to stop it taking over from the Beam.

Hope that helps to resolve your issue.?

Hey there. I’m having the same issue. Seems to only happen when playing on the PS4. I tried changing cables and it didn’t work. The TV is a brand new Sony too.

The diagnotic number is 570026208

Thanks and speak soon,

George

Hey there. I’m having the same issue. Seems to only happen when playing on the PS4. I tried changing cables and it didn’t work. The TV is a brand new Sony too.

The diagnotic number is 570026208

Thanks and speak soon,

George
It's possibly the 'Bravia control for HDMI'. Perhaps see what happens when you switch that off for the PlayStation in the TV settings.

Hey Ken,

thanks for the response. Yeh, I wondered if it was that but it doesn’t make a difference. I’ve played with all the audio output settings but it just seems to happen with the PS4. It happens really sporadically, but it throws up the input device name (HDMI 2, etc.) on screen as if it’s lost connection. The audio drops out for a moment and then returns.

Apple TV and normal TV don’t seem to be affected at all.

Thanks again,

George

Same problem here. Samsung TV. Probably 10 dropouts an hour- driving me crazy. 936615404

Same problem here. Samsung TV. Probably 10 dropouts an hour- driving me crazy. 936615404
Is it just happening with your PS4? If so, I changed the audio output type on the PS4 itself (audio menu somewhere) from the default. It hasn’t dropped out since.