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mpgaertner
Contributor I
July 23, 2018

Television Audio on new Sonos Beam Cuts Out Periodically

As it says in the title. Just replaced our Playbar with a Beam to get the Airplay 2 fun working. Sounds great EXCEPT, every few minutes the audio goes silent for a second or two. I've only tested it extensively with our Apple TV since it was installed yesterday. The source is coming from the direct HDMI in using an ARC output on my Vizio P-Series. Anybody else having this problem? Is it the Cable? A Codec? The Beam itself?
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    Netizensmith
    Trending Lyricist I
    September 28, 2019
    Well now you have one. After getting my replacement Connect the app would not find any of my existing equipment. When going down the “find my missing speakers” route it would say it had found something, not specifying what, and then fail. I did manage to get it to detect something and then it wanted me to put my phone on a makeshift Sonos network which got me to the next stage which was to put the speaker onto my own Wi-Fi network but it didn’t offer me my network in the list of available networks. I was allowed to type in my SSID manually, which I did, and when it asked for the network password it would tell me I’d got it wrong (I hadn’t, it lets you see the password you’re typing in so it was definitely correct) so that route - find missing speakers- could not be used.

    I have a mesh network at home, 3 nodes that all report the same SSID. I wonder if that confused it. Interesting that it would not offer the strongest Wi-Fi network to choose from.

    Anyway, I knew that starting from scratch worked because I’d done it before so that’s what I wanted to do. More importantly it worked, whereas none of the other options suggested by the app did. So, I continue to suggest that a “I want to set everything up from scratch again” option is provided.
    Ken_Griffiths
    Ken_Griffiths
    September 28, 2019
    For future reference, you didn’t need to go through any of that process. Just power off all Sonos devices.

    Temporarily cable any remaining Sonos speaker to the main router/hub and then power on your remaining Sonos devices, one at a time. let each one settle before moving onto the next.

    Your system will connect and then run on its own internal SonosNet signal. Open the Sonos App and add your new Connect in the usual way and just for good measure enter the WiFi SSID/Password (case sensitive) in “Settings/System/Networks/Wireless Setup”

    Uncable the wired speaker and return it to where you had it before.

    No need to reset any devices at all by doing it that way.
    Netizensmith
    Trending Lyricist I
    September 28, 2019
    Thanks, wish I’d known that yesterday 🙂
    Ken_Griffiths
    Ken_Griffiths
    September 28, 2019
    Thanks, wish I’d known that yesterday :)
    Ah, no worries, just wish we could have helped you out earlier.

    We all probably go though these learning curves to get the experience, but I think if you reach a stage, where you think a Sonos device needs to be reset, then it pays to pop online here and mention it, as someone might have a 'time-saving' suggestion.

    Anyhow glad your now have things sorted. 🙂
    Archie_4
    Contributor I
    October 23, 2019

    1236150761

     

    This is really starting to bug me. When can this be sorted out? 

    Ken_Griffiths
    Ken_Griffiths
    October 23, 2019

    1236150761

    This is really starting to bug me. When can this be sorted out? 

    Did you perhaps try the method mentioned of by-passing the TV? That usually works for the few folk who have TV’s that don’t process the DD5.1 audio signal quickly enough. The speaker can only play the audio as soon as it gets sent the data.

      CluelessGregory
      Lyricist I
      November 2, 2019

      2055577621, same issue started a few days ago, sound cuts out for a few milliseconds every minute or so. Sonos Beam connected via ARC to Philips 50" 7303 TV then TV to Xbox one X. Becoming increasingly frustraiting this speaker. Also tried factory reset which didnt solve the problem. Now I cant even connect to the app without having ethernet cable plugged into the back of the beam, nightmare. 

      Ken_Griffiths
      Ken_Griffiths
      November 2, 2019

      2055577621, same issue started a few days ago, sound cuts out for a few milliseconds every minute or so. Sonos Beam connected via ARC to Philips 50" 7303 TV then TV to Xbox one X. Becoming increasingly frustraiting this speaker. Also tried factory reset which didnt solve the problem. Now I cant even connect to the app without having ethernet cable plugged into the back of the beam, nightmare. 

      Have you tried changing, or at least re-seating, the cables between the TV and XBox ...and the TV and Beam? I would start with that at least. It’s also odd that your Beam requires ethernet to actually work, which suggests (strongly) that there is either wireless interference, or problems with the Beam’s or router’s WiFi, so perhaps try using different wireless and SonosNet channels and ensure that they do not overlap, channels 1, 6 or 11.

      If you have access points or WiFi repeaters, ensure they are operating on the same wifi channels as the main router too and using the the same SSID’s and credentials as the main router. Although these later issues will unlikely be related to your TV Playback when cabled. It’s still worth checking these things however.

        CluelessGregory
        Lyricist I
        November 2, 2019

        I have re seated all HDMI cables since and the same issue persists. However, I have managed to link the app to the speaker and I no longer need the ethernet cable plugged into the beam. I have spent all day going through a process of elimination and I have narrowed it down to possibly being a software issue on my 50PUS7383/12 Philips Tv, I have emailed them with the issue. Its so bizzare why it would suddenly start doing this. 

        Ken_Griffiths
        Ken_Griffiths
        November 2, 2019

        I have re seated all HDMI cables since and the same issue persists. However, I have managed to link the app to the speaker and I no longer need the ethernet cable plugged into the beam. I have spent all day going through a process of elimination and I have narrowed it down to possibly being a software issue on my 50PUS7383/12 Philips Tv, I have emailed them with the issue. Its so bizzare why it would suddenly start doing this. 

        At least it appears you’re getting to the root of the problem. Have you checked the Philips website to see if there perhaps is a software update for your model of TV?

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