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mpgaertner
Contributor I
July 23, 2018

Television Audio on new Sonos Beam Cuts Out Periodically

As it says in the title. Just replaced our Playbar with a Beam to get the Airplay 2 fun working. Sounds great EXCEPT, every few minutes the audio goes silent for a second or two. I've only tested it extensively with our Apple TV since it was installed yesterday. The source is coming from the direct HDMI in using an ARC output on my Vizio P-Series. Anybody else having this problem? Is it the Cable? A Codec? The Beam itself?
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    McRodders
    Lyricist I
    August 21, 2018
    1133480869

    Having this issue with a Samsung tv, started about an hour ago.
    Jeff S
    Jeff S
    Retired Sonos Staff
    August 21, 2018
    1133480869

    Having this issue with a Samsung tv, started about an hour ago.

    Due to the nature of this issue it would be best to have our phone team take a look. Please call us up, our phone number can be found here.
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      hls210
      Lyricist I
      September 6, 2018
      I just started experiencing the same issue with my Sonos Beam and Panasonic TV. Everything worked fine for a few months, but the sound just started cutting out periodically this past weekend. Submitted diagnostic - here is my confirmation # 535552223. Any help would be appreciated.
      RebelRaccoon
      Lyricist I
      September 16, 2018
      Same problem 😞 only just started happening, we’ve had the beam a few months with no faults or issues at all. The only thing that’s changed... I updated the Sonos firmware today using the sonos app on my phone, that’s literally the only thing to have changed and now the sound has begun cutting out for a brief moment every few minutes, it’s driving me crazy! My diagnostics number is 759941421 can you help?!
      caesaroni
      Lyricist I
      September 22, 2018
      Same. Didn’t happen at all for the first month. Now it happens all the time. Mine is connected via optical to HDMI adapter. 438036701
      RebelRaccoon
      Lyricist I
      September 22, 2018
      Hey Caesaroni! Hopefully this helps you because I know how frustrated I was. I managed to fix it by changing the TV audio output settings. It was set to automatic on my LG TV and I swapped it from auto to PCM and it has fixed the problem instantly. Hope this helps!
      caesaroni
      Lyricist I
      September 22, 2018
      I don’t have those as output settings. My audio out has Variable (TV speakers as well as audio system are controlled by volume on remote at the same time), or Fixed (which only controls the volume for what the Speaker setting set to. Mine is set to Audio System). I have a Sony Bravia TV. Thanks for trying to help though.
      tylerversion2
      Lyricist I
      September 30, 2018
      Samsung TV streaming Plex, output over HDMI ARC to beam. Getting short audio dropouts. Diagnostics #: 738084378
      harbor5
      Lyricist I
      October 5, 2018
      Same problem, started within the last couple weeks. Worked fine for the first month. Vizio TV. HDMI to TV ARC, from TV to HDMI to Apple TV. 1067378591
      diggler93
      Contributor I
      November 6, 2018
      Exact same problem here. Worked great for over a month, now it is stuttering all the time. I've been told that it is audio corruption from the output but I have a hard time believing that all of a sudden this is happening, and especially to all of us on this thread.
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