Contributor I

Surround Sound speakers not working with Streaming Services

14 replies
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My set up includes a Beam gen2, Sub gen3 and 2 One’s. When attempting to play a movie on a streaming service, Netflix, Disney Plus, there is no sound from the surround speakers. But when watching network tv, the surround speakers work. In both instances, under the Beam, its showing Dolby 5.1.

Please help

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buzz

Grand Maestro

Within 10 minutes of playing a problem movie, submit a diagnostic then follow up with SONOS support.

After submitting the diagnostic, reboot BEAM and try the movie again. It’s important that you submit the diagnostic first because reboot trashes significant diagnostic details.

P

PoppopDAuthor

Contributor I

I submitted the diagnostic report 19290680

Thank you for all your help.

David

M

MojojoeZ06

Lyricist I

What came from this I’m having the same issue arc, two subs and 300’s for rears. Very frustrating

I have surround when playing video games but not when streaming Disney, Netflix or Max.

G