Sonos Surround Speakers crackle/static sound

Hi there, WizardOfFoz. Thanks for the diagnostic report. It seems your Kitchen and Conservatory players are having a hard time maintaining a wireless connection to your Huawei router. Specifically, the Kitchen player is dropping up to 25% of the data due to interference. Check out this helpful FAQ about reducing wireless interference and let me know if you find it helpful.

If you continue to run into problems, I would recommend giving our support technicians a call to troubleshoot in real time.

I have also submitted diags. I am getting an intermittent interference noise from my playbar (not from the play1 surrounds) and it's loud and obnoxious. Diagnostics: 1212855553

Thanks for the diagnostic report, ljsommer. I was unable to pull up any information from the report. This normally points to a problem getting data to or from Sonos on the network. Could you tell us a little more about the local network? Specifically, I am curious about the make and model of your router and if any of your Sonos devices are plugged directly into the main routing unit. If there aren't any please plug any of your Sonos devices into the network and submit another diagnostic report. I'll be happy to see if we can get any data from another report.

Thanks in advance!

Experiencing significant crackling. Submitted diagnostics report 310925309

I’m having the same issue with my playbar and sonos 1. Heres diagnostic number 2105245159.

I'm experiencing the playbar crackling/popping sound and also the left hand Play1 makes a HORRIBLE vibrating noise even with no bass when playing music,. Submitted diagnostics report: 1833457372.

I’m having the same issue; crackling sound at low volume, and a horrendous muffled/echo sound, only when watching cable. I have xfinity x1, been fine for over a year until the day before yesterday.. This noise is infuriating..

Confirmation #1809750241

I've had my playbar and 2 play ones for almost a year with absolutely no issues... Today all of a sudden crackling sounds are coming from one of the play ones.. My diagnostic is 1496296006.. Plz help me.. The noise is getting extremely annoying

I am also experiencing this issue. I have had 0 issues with my setup of a play bar and two Play 1's working in conjunction with Xfinixy X1 and a Sony XBR49X900E. Then all of the sudden today I started getting a crackling noise from one of the Play 1's. Diagnostic # 2066599123. Please assist.

Hello, I found this thread because of a similar issue. I have a player, two play 1 as surround and a sub. Just recently annoying static is coming from the surround play 1's. Usually during watching broadcast television. Its really annoying. I'd appreciate any assistance. Diagnostic # 11776399993. Thank you