Sonos Surround Speakers crackle/static sound

I’ve been a Sonos fan until today. I had six Sonos speakers that worked fine until recently. That’s when an older model Play 5 started crackling. I called Sonos a number of times and finally was told to make a video of the cracking speaker and email it to a customer service rep, which I did. Yup, the friendly rep said, your speaker is crackling. The best Sonos could do was to offer me a new speaker at a discount. Not what I wanted to hear. If you spend $500 on a speaker, it should last more than five years. I’ve noticed numerous complaints about crackling speakers, which tells me that Sonos has a built in problem with its speakers that could be an Achilles heel for a company that deals in only one specialty market. Sonos should guarantee its speakers for at least a decade with normal wear and tear. Or, at least, the company should have places where you can take your speakers for repair. They don’t repair defective speakers, which I simply can’t understand. I treat my speakers very well. Never blast them. And yet, Sonos expects me to pay $350 to replace a $500 speaker I bought five years ago and no longer functions. One more complaint: Sonos needs to have a complaint hotline online when customers want to contact managers about their complaints.

I’ve had my play 5 (first gen) probably for about 6 or so years. I too have the crackling issue! I remember (a long time ago) speaking with tech support but, they couldn’t resolve the problem.
Diag code: 455320965

Hi folks,

If you're hearing a crackle or static sound on your speakers, try disabling TruePlay, and then tuning the speaker again. If that doesn't help, please give us a call. You can find our phone number and hours in your region here.

Hallo,

I have the disturbing, bbbzzzzzz noise in my System. I own an Playbar, 2x Sonos One, SUB. My diagnostic number is 946884388. Please correct it or send my the intstructions.

Thank you in advance.

Best Regards.

Hi @Boris_86, thanks for reaching out. For this it'd be best if you can contact our support team directly, as there's some troubleshooting that needs to be done live. You can find our phone number and hours in your region here.

Hi, I submitted a diagnostic # 1177242075

Thanks

Hi, I submitted a diagnostic # 1177242075

Thanks

Hi there,

It looks like you have a Play:1. Are you having a crackling sound come from it? From what audio sources? There isn't a whole lot in your report that would explain why there's an issue. You might try running Trueplay tuning and see if that helps.

I'm having the issue with my Play 1 speaker crackling. It's not consistent, but seems to happen when background sounds/music increase in volume while watching movies.

Diagnostic code: 1772943241

Same cracking issue when using Airplay, even when i change the output to stereo. Diagnostic #78508007. This happens whether the output is a LG Electronics OLED65E6P TV (2016 Model) or an iphone 7.

I have the same problem with my Play 5. It just occured - no changes to the setup or wifi or anything. Submitted diagnose 1929851280.