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cody.brian
Contributor I
March 20, 2017

Sonos Surround Speakers crackle/static sound

Good day, I have a Playbar and two Play 1s as surround speakers. Coming from my left Play 1, I sometimes hear crackling or static sound coming from it. Anybody have this issue before and if so how did you fix it. Thanks!
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    Keith N
    Keith N
    Sonos Staff
    February 2, 2018
    Hello there, lloydhebert. Thanks for posting your diagnostic report and welcome to the Community, Do you hear this pop on all speakers or is it on a specific player? Are you able to reliably replicate the problem? If so, please tell me the steps you go through to make the pop happen again.

    Thanks!
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    karendr
    Lyricist I
    February 9, 2018
    Same issue coming from my play 1 surround speaker

    Diagnostic confirmation 8470339
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      aaronlwatkins
      Contributor I
      February 24, 2018
      Same issue 1652974714
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        Marius Myrvang
        Lyricist I
        March 1, 2018
        Same issue as the others. Crackling sound from my playbar and two rear speakers, both play 1. Diagnostic 1537652562.
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        Keith N
        Keith N
        Sonos Staff
        March 1, 2018
        Hello everyone. Thanks for the diagnostic reports. Can you let us know what is the make and model of the TV you have connected to the PLAYBAR? This will help us to take a closer look at the signal being passed along. Thanks in advance!
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        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
        k00jd01
        Lyricist I
        March 5, 2018
        Hi there. Same issue here with a surround setup using PlayBar plus two Play 1's and a sub. Started as infrequent pop/hum and got louder and more consistent over the course of a couple hours. Tried isolating out the surrounds but it is still coming through the playbar. Submitted diagnostics 1514755941.
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          Keith N
          Keith N
          Sonos Staff
          March 6, 2018
          Hi there, k00jd01. Thanks for the diagnostic report and for the details. Could you tell us the make and model of the TV you are connecting the PLAYBAR directly to?

          Thanks!
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          Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
          k00jd01
          Lyricist I
          March 6, 2018
          Thanks! It’s a Samsung UN49KU7000FXZA. The issue seems to be isolated to streaming video (not a problem for cable -yet).
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          Keith N
          Keith N
          Sonos Staff
          March 7, 2018
          Understood. Happy to help. Would you mind changing the output of the TV to Stereo (or PCM) and testing the audio again? Do the issues persist?

          Additionally, is the TV directly connected to the PLAYBAR via optical cable or does it go to any other devices before going to the PLAYBAR?
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          Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
          WizardOfFoz
          Lyricist I
          March 26, 2018
          Hi. Unfortunately, I have the same issue with my PLAY:5 - non-stop background crackling whilst playing and for a couple of minutes after finishing. Have hooked up directly to router via ethernet, but makes no difference. Also, a pair of PLAY:1s hooked up as a group with the PLAY:5 have no crackling, so I assume that issue is with the latter. I have raised diagnostics report 1102268480 - would you please investigate and advise how to remedy. Thanks
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