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Sonos Beam with Samsung Serif TV not working.

  • October 31, 2020
  • 8 replies
  • 1112 views
Z

I have a Samsung Serif tv, the Sonos Beam started dropping out and the first sign of a problem was tv volume control did not work with Netflix. Now the Beam does not work with the tv at all, all volume is coming out of the TV audio. The Beam does work if streaming music, but not with the TV. I have it connected with a HDMI cable. Any suggestions?

Best answer by ZiggaZig

Hi there. 

 

I worked it out, I needed to reset HDMI on the tv by unplugging all cables and switching power off for 10 minuets, then setting up again. Works perfectly now.

 

Thanks for your help.

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8 replies

Simon B
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  • Simon B
  • Retired Sonos Staff
  • October 31, 2020

Hi @ZiggaZig, Thank you for reaching out and welcome to the community. Sorry to hear about this issue on your Sonos Beam to your Serif TV, so that we can get a better picture on what could be causing the issue. I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let me know your thoughts with the advice above.

The Sonos community is always here to help.

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Z
  • ZiggaZig
  • Author
  • Contributor I
  • November 1, 2020

Hi there.

 

Thanks for the info, I just submitted a diagnostic, number is 914193884.

 

Thanks.

Simon B
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  • Simon B
  • Retired Sonos Staff
  • November 3, 2020

Hi @ZiggaZig, thanks for reaching out and for submitting a diagnostic report of your Sonos system, upon checking, the HDMI Arc status is disabled, Kindly check on your TV settings and enable the CEC and check if that will work. You may check this article about No sound from a Sonos home theater product for reference. 

If you have other questions with your Sonos products, feel free to reach out.

The Sonos community is always here to help.

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Z
  • ZiggaZig
  • Author
  • Contributor I
  • November 3, 2020

Hi there. 

 

Thanks for the update. Unfortunately it is still not working, I have checked the settings on my Samsung TV and ARC is active. I tried troubleshooting the HDMI  cables in my TV and it does not register anything plugged into ARC. I also tried another HDMI cable and same thing. I just ran another diagnostic, 1587622569.

 

Could it be the ARC port in the TV is faulyy? My TV is approximately 4 months old.

 

Should I try an optical cable?

 

Thanks.

 

AjTrek1
  • AjTrek1
  • November 3, 2020

Hi @ZiggaZig 

In addition to the trouble shooting you’ve done thus far I’d contact Samsung technical support they may have an answer.

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Z
  • ZiggaZig
  • Author
  • Contributor I
  • Answer
  • November 4, 2020

Hi there. 

 

I worked it out, I needed to reset HDMI on the tv by unplugging all cables and switching power off for 10 minuets, then setting up again. Works perfectly now.

 

Thanks for your help.

Simon B
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  • Simon B
  • Retired Sonos Staff
  • November 4, 2020

Hi @ZiggaZig, thanks for the update and for sending the diagnostic report. I’m glad that it worked after the unplugging and replugging of the cables. If there is anything else I can do for you, please, don’t hesitate to let us know.

The Sonos community is always here to help.

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S
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  • Svenekes
  • Lyricist III
  • November 12, 2020

Hi there. 

 

I worked it out, I needed to reset HDMI on the tv by unplugging all cables and switching power off for 10 minuets, then setting up again. Works perfectly now.

 

Thanks for your help.


And does it keep working?  I have to do this procedure almost every day in order to have TV-sound through my beam.  I was hoping for a more permanent solution (I also have a samsung TV).  Is this a known problem with samsung or also with other TV-brands?

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