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niccnewey
Contributor I
July 15, 2018
Answered

Sonos Beam Tv Control On and Off

Would anybody know why I can turn ON my tv using the Beam with Alexa but can’t turn it back off using the voice commands?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    July 16, 2018
    Would anybody know why I can turn ON my tv using the Beam with Alexa but can’t turn it back off using the voice commands?
    Some TVs only accept certain CEC commands, so make sure OFF is one that your TV will take. Also, you may need to go into your TV's settings to tell it to allow being turned off by HDMI devices. What type of TV do you have? A model number would help the most with this.

    For example, you'd be looking for Simplink - Auto Power Sync or Auto Power with an LG. For Panasonic Vierra TVs it's called - Auto Power / Power On Link / Power Off line. And on Sharp Roku TV or TCL Roku TV, look for 1-touch play.

    Hi, yes.... I had the same problem too when trying to switch back from Music Audio....

    ‘TV’
    ‘TV SOURCE’
    ‘Switch to TV’

    The command "Alexa, switch to TV" should do the trick. If that's not working, try "Alexa, switch to TV on [room name]"
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    Ryan S
    Ryan S
    Retired Sonos Staff
    July 16, 2018
    You need to set up devices... either say ‘Alexa discover my devices’ or go to the Smart Home section of the Alexa app.

    You need to make sure the Beam is connected to the ARC HDMI socket
    Also, the TV needs to be able to take the CEC commands, but great suggestions so far!
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    asutton
    Lyricist I
    July 17, 2018
    Would anybody know why I can turn ON my tv using the Beam with Alexa but can’t turn it back off using the voice commands?

    I'm having a similar, and possibly related issue. Using Alexa on the beam to turn on my hue lights causes the TV to turn on. Issuing the voice command to turn of the lights has no effect.
    Cmoney
    Lyricist II
    July 17, 2018
    You need to set up devices... either say ‘Alexa discover my devices’ or go to the Smart Home section of the Alexa app.

    You need to make sure the Beam is connected to the ARC HDMI socket

    Alexa doesn’t recognise my TV as a device, any suggestions?
    I have other sonos speakers which are recognised under “devices” but not the Sonos Beam/the tv connected.
    Storm3
    Trending Lyricist I
    July 17, 2018
    My Tv will turn on and off but only when I set the source to the HDMI ARC as input, but won't turn off when SKY Q is selected?
    Ryan S
    Ryan S
    Retired Sonos Staff
    July 17, 2018
    My Tv will turn on and off but only when I set the source to the HDMI ARC as input, but won't turn off when SKY Q is selected?
    That sounds like the TV selectively ignoring CEC commands from sources that aren't the one selected. Might be best to reach out to your TV manufacturer to confirm and see if this is a known issue.

    You need to set up devices... either say ‘Alexa discover my devices’ or go to the Smart Home section of the Alexa app.

    You need to make sure the Beam is connected to the ARC HDMI socket

    Alexa doesn’t recognise my TV as a device, any suggestions?
    I have other sonos speakers which are recognised under “devices” but not the Sonos Beam/the tv connected.
    If your TV isn't a smart TV that's Alexa enabled, it shouldn't be discovered. Your Beam should be listed in your Alexa app as a Sonos room and as an Alexa-enabled device. You may need to go through voice settings in the Sonos app if that isn't listed, remove and re-set them up. These steps may help.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Storm3
    Trending Lyricist I
    July 17, 2018
    My Tv will turn on and off but only when I set the source to the HDMI ARC as input, but won't turn off when SKY Q is selected?
    That sounds like the TV selectively ignoring CEC commands from sources that aren't the one selected. Might be best to reach out to your TV manufacturer to confirm and see if this is a known issue.

    You need to set up devices... either say ‘Alexa discover my devices’ or go to the Smart Home section of the Alexa app.

    You need to make sure the Beam is connected to the ARC HDMI socket

    Alexa doesn’t recognise my TV as a device, any suggestions?
    I have other sonos speakers which are recognised under “devices” but not the Sonos Beam/the tv connected.
    If your TV isn't a smart TV that's Alexa enabled, it shouldn't be discovered. Your Beam should be listed in your Alexa app as a Sonos room and as an Alexa-enabled device. You may need to go through voice settings in the Sonos app if that isn't listed, remove and re-set them up. These steps may help.


    Thanks Ryan, I’ll keep trying. Volume commands work fine on any HDMI port, it’s just the “off” command that is ignored unless HDMI ARC source is selected. Samsung support haven’t got a clue 😃
    Captain_Snow
    Contributor I
    July 17, 2018
    Storm3.... exactly the same problem here, what’s the voice of voice command if you have to chance the source back manually before it will work. I have a Samsung QLED TV and have the problem.

    I also can’t switch back from music to tv using Alexa.... I can switch from tv to music ‘Alexa, play xyz’ but ‘Alexa switch to Tv’.... ‘lounge tv does not support this’

    It’s frustrating
    Ryan S
    Ryan S
    Retired Sonos Staff
    July 17, 2018
    I also can’t switch back from music to tv using Alexa.... I can switch from tv to music ‘Alexa, play xyz’ but ‘Alexa switch to Tv’.... ‘lounge tv does not support this’
    Try "Alexa, switch the Lounge to TV." (assuming the name of that Sonos player is Lounge.

    This command is very new, it's still in testing so it will get better over time.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Captain_Snow
    Contributor I
    July 17, 2018
    Thanks, but I just get the response of ‘Lounge TV does not support this’

    The fact ALEXA can’t turn off the tv unless it’s on The ARC source... ie the Beam .... is annoying too. Can’t switch it off from Sky or Blu Ray 😞
    dcarty74
    Lyricist I
    July 18, 2018
    I get the same regarding the turning on my TV however unable to turn the TV off. I use Sky Q but feel it's more to do with Alexa and not the TV itself as all other commands seem ok.
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