Sonos Beam low volume

I've got my Beam yesterday and been experiencing the same issue.

I got a new Sony android tv and set up the beam via arc HDMI as the Sonos app has shown.

My tv is on volume 10 and my Beam 54.
Is there a way I can fix tv on 30 and then use my Beam from that point?

I've sent a diagnostic through the Sonos app and now I'm waiting for some help! 😃

Same issue as original post. TV slider is all the way up to 80s to get same perceived volume as previously only needed 30s to get that level. (Even at 90% volume, the sound is loud, but not overwhelming, which I would have expected at that level).

I have turned the TV internal speakers off at this point, and the volume slider via the Sonos App and the TV display are in sync as they should connected via HDMI ARC, but the sound volume is a lot less than expected coming from the Beam with 2 Play1s as Surrounds.

Watching this thread as it develops.

I have the same issue using the HDMI-ARC connection to my Samsung TV. Interested to see how this one plays out. Also,how do I submit diagnostics?

I've sent a diagnostic through the Sonos app and now I'm waiting for some help! :D

I have the same issue using the HDMI-ARC connection to my Samsung TV. Interested to see how this one plays out. Also,how do I submit diagnostics?

You can submit a diagnostic from your Sonos system using the steps on that linked page. Keep in mind, that just submitting a diagnostic doesn't send a message to our support team. You need to give us a call or contact the team directly with your confirmation number in order to get help. Also, a diagnostic alone doesn't help too much if they don't know what they're looking for, so please make sure when you contact us you include all the details of what you're seeing.

If you find that your TV volume indicator and your Beam indicator are out of sync, (assuming you're using HDMI and not Optical with the adapter), you'll want to check the CEC and HDMI-ARC settings.This thread may help checking those settings and getting that issue cleared up.

I wonder if this issue is to do with dd5.1 sources? I’m finding if I watch a movie on sky in 5.1 or via the blu day played on my Xbox that the volume needs to get to a certain point before all channels sound balanced. Once you get there it sounds great but is just too loud for the little one asleep upstairs.

At lower volumes parts of the mix such as quiet voices or music are just way too low. But using might mode or speech enhancement doesn’t entirely fix it as both introduce significant downsides. Tiny voices or in the case of night mode removal of all noticeable bass.

I find that with 5.1 sources the sound bar just isn’t balanced especially at low volumes. Anyone else experienced this?

I've sent a diagnostic through the Sonos app and now I'm waiting for some help! :D

I have the same issue using the HDMI-ARC connection to my Samsung TV. Interested to see how this one plays out. Also,how do I submit diagnostics?

You can submit a diagnostic from your Sonos system using the steps on that linked page. Keep in mind, that just submitting a diagnostic doesn't send a message to our support team. You need to give us a call or contact the team directly with your confirmation number in order to get help. Also, a diagnostic alone doesn't help too much if they don't know what they're looking for, so please make sure when you contact us you include all the details of what you're seeing.

If you find that your TV volume indicator and your Beam indicator are out of sync, (assuming you're using HDMI and not Optical with the adapter), you'll want to check the CEC and HDMI-ARC settings.This thread may help checking those settings and getting that issue cleared up.

I followed the instructions as per Ryan above to get the CEC setup on my Samsung tv, and was then also able to set the tv output to Dolby. This seems to have resolved the problem. So instead on listening to the TV at a Sonos Beam volume of 50, it’s now normal at a Sonos Beam volume of 20-25.

Will monitor and see if the settings are remembered as I change source for consoles and on-demand TV. Thanks.

I wonder if this issue is to do with dd5.1 sources? [...] At lower volumes parts of the mix such as quiet voices or music are just way too low. But using might mode or speech enhancement doesn’t entirely fix it as both introduce significant downsides. Tiny voices or in the case of night mode removal of all noticeable bass.

I find that with 5.1 sources the sound bar just isn’t balanced especially at low volumes. Anyone else experienced this?

Exactly this. Switching the output (from either Netflix or from the TV HDMI settings) to a stereo signal immediately delivers a more balanced mix with clear voices.

With 5.1 I get an overly dramatic mix with massive emphasis on special effects and music, but barely audible voices. To make out what people are saying the volume needs to be cranked up so high I'm afraid my neighbors will start complaining soon.

I'm thinking about getting a pair of Play 1's for surround but not before this 5.1 issue is fixed.

Hello I.am having the exact same issues:1 bought beam today:-

1) Samsung tv
2)sky Q
3) netflix
4)Xbox

I find the sound coming through beam needs to be set to 80 for it to be loud enough even watching via sky q

When watching via Netflix (using tv smart app) the sound only needs to be set at 30.

The beam is is connected fine turns tv off etc so.cec is working as it should.

It comes up as receiver in settings and listed as stereo.

This surely can't be right to have such poor output from device?

Ps what does airplay do? As when I click beam it doesn't do anything

Thanks

Oh and it shows pcm in my settings

I am having the exact same problem and have spent the last 1+ hour troubleshooting over the phone with no solution. The conclusion was that there is a disparity with EQ levels in which my TV (Samsung UEH6400) delivers audio to the BEAM compared to what I play at source i.e. Spotify etc. I was also informed that there is a beta feature that alows for Advanced EQ settings that may resolve this in the future.

My concern is that I have a very expensive Music Streaming speaker (I already have a Play 5) that can't output sound near the levels of my internal TV speakers. This is extremely disappointing and it looks like my only option is to return the beam and get a refund.

Before I do this are there any estimates as to when this advanced EQ features will be delivered or are there other known fixes that will resolve this issue and a delivery date?