Sonos Beam and Bose QC headphones in Samsung TV

Also onboard the fix it bus, just wondering tho as anyone identified a TV where this works ok with Sonos?

Hi, I just created a profile to allow me to keep track of this issue. Please count me as another customer that finds this hugely annoying. I just purchased a beam last month, and definitely would not have if i knew that it was designed this way. Having to constantly unplug and replug the HDMI is no doubt going to cause problems down the road.

This is an absolutely ridiculous problem to have. Sonos need to investigate and fix.
Creative workarounds by adding parts to my TV or disabling CEC control are simply not acceptable solutions for a premium brand product. Especially when you can buy any number of cheaper alternatives which function properly.

Why is the Sonos beam adopting a completely different behaviour than any other soundbar on the market? Plenty of which have voice assistants and other features such as being able to turn on/off the TV through the soundbar controls.

I'd be interested to know if this is even the same same behaviour on their own product lines of alternative TV speaker systems which also function through ARC? Any complaints from play base/bar?

Playbase and Playbar do not utilize HDMI-ARC and do not have on board Alexa. The Amp does use HDMI-ARC, but also does not have on board Alexa.

Hi – I'm also creating an account to express my frustration and disappointment with this functionality. I do not want the Sonos Beam to continuously grab back priority from other audio sources unless I explicitly switch back to it. I hope that Sonos can provide an update on this issue soon.

I'd hazard a suggestion that you complain to the governing body of HDMI-CEC, who set up the standard that Sonos is complying with?

Have you actually heard an official statement from Sonos' product team or is that conjecture?

Have you actually heard an official statement from Sonos' product team or is that conjecture?
There was official response here and here.

Have you actually heard an official statement from Sonos' product team or is that conjecture?

This is what they told me:

“The Beam is designed to always take audio priority when connected to your TV via an HDMI-ARC connection. The workaround of toggling Anynet off and on would likely be the best approach. Alternatively removing the HDMI connection from your Beam while using an alternative audio source should also prevent that behavior.”

It is not an unsolvable issue thrust upon Sonos by HDMI-CEC - plenty of soundbars give up the connection when another device connects

Hi everyone, this is still something that's being looked at, but there isn't any news to share on if there will be a resolution at this time. Because it's caused by the way that the Beam establishes CEC control for TVs, it's a side effect of the core functionality of a feature. Currently, the best solution if you use your headphones a lot is to either disable CEC in the TV settings, unplug the Beam while using Bluetooth audio output, or use the Optical Adapter to connect the Beam to your TV instead.

Hi Ryan, is Sonos still reviewing this issue or will we be stuck with unplugging the Beam each team we use Bluetooth headphones?