Sonos Beam and Bose QC headphones in Samsung TV

Interesting bit from the Samsung Q60 manual which kind of jives with Sonos recommendation.

“When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.”

SAME PROBLEM WITH NEW SONOS AMP.

Paid £599 pounds for asmall, low power amp and it wont let me connect my Sennheisser PXC550 headphones at night.

They released the AMP with the marketing giving its main USP that it had been set up for TV, except they knew it disabled a core functionality.

Outrageous.


I think in comparison to the general amp market, it's a stretch to call the amp low powered, but I suppose it's a matter of opinion. As far as being able to connect headphones and the Beam at the same time, I wouldn't call it core functionality, but again opinions vary.

I would absolutely agree though that Sonos should do a better job of communicating this issue in their support/troubleshooting section, as I don't see it mentioned anywhere.


I expect a full refund, inuding my speakers and speaker cables if an update isnt rushed out.


Sonos can refund anything you purchase from them, and the policy is fully stated, but you know they can't refund what you purchased from some other vendor. Why would you expect something like this?


This is really pathetic and what one would expect of apple, come on Sonos, the Venn diagram of the type of people who would buy a Sonos AMP / Soundbar and who also listen to wireless headphones in the evening is pretty large.


I'd be curious to see where you're getting your data from.


Either Sonos dont know their customers, dont care about their customers or their beta testing program involves me, in which case I require a refund and asalary thanks.


Clearly a miss though, but I don't think it's too hard to see how this could have been missed in testing and beta testing. It's the sort of thing I've seen missed in testing due to degrees of separation from your actual produc


Very upset the apparent market leader released a new product without mentioning a known fault.


Again, agree. Sonos should do a better job of mentioning this. I don't think it needs to be on the product packaging or in website ads and such, but it really should be mentioned in support troubleshooting as a known issue, IMO.

So can we assume, due to the lack of any update, that Sonos has given up trying to solve this issue?

+1
I just recently bought a beam and have the same problem with a SamsungTV, Bluetooth headphones and the beam. A fix (other than the proposed clunky workarounds) would be appreciated.

A small external Bluetooth transmitter fed from the TV's optical output offers more flexibility, better codec quality, and improved lip-sync. Clunky workaround? It's in fact an upgrade.

+1

Exactly the same problem here with LG OLED C8+Beam+JBL bluethooth headphone, hope the issue will be solved soon

Could someone be so kind as to explain why this is a problem that Sonos is the one to fix? From what I can understand, the issue is with HDMI-CEC, and the fact that a connected device has priority. I am not an engineer, but my understanding of the HDMI-CEC API doesn't have a setup to control two differing audio devices at the same time. And if I'm not understanding it correctly, wouldn't the issue be something that has to be "fixed" on the TV side of things, rather than on Sonos? In this instance, Sonos is only a "client" device, telling the Hub (your TV) what it is, and the hub/TV has to decide where to send the necessary audio signal.

What am I misunderstanding here?

A small external Bluetooth transmitter fed from the TV's optical output offers more flexibility, better codec quality, and improved lip-sync. Clunky workaround? It's in fact an upgrade.

Why should we have to do this? Stop pushing this as the answer - it is a hack to make an expensive system work and shouldn’t be required. Not to mention that other users have said this doesn’t work for them.

Just get onboard the ‘Sonos Fix It’ bus.

A small external Bluetooth transmitter fed from the TV's optical output offers more flexibility, better codec quality, and improved lip-sync. Clunky workaround? It's in fact an upgrade.Stop pushing this as the answer
I'll post as I wish, thank you very much, within the board codes of conduct. Some posters on this thread have appreciated the advice.

Just get onboard the ‘Sonos Fix It’ bus.

I wasn't aware I was offboard the 'Fix It bus', whatever that may be, but don't you think that if it was such a simple 'fix' Sonos would have implemented it? Clearly the TV software has a key part to play since the complaints have involved relatively few TV manufacturers.

In the meantime there's an inexpensive, better quality, lower latency, more flexible alternative, using an external BT transmitter which can if necessary be tucked behind the TV and USB-powered from it. Feel free to ignore it. In any case those Bose headphones wouldn't be able to benefit from the "better quality, lower latency" aspect.

No I do not think Sonos would have fixed it just because they can. They have a million different things they are working on no doubt, and so the point of this thread is to continue to raise the issue and show it is a problem for a lot of people, in the hope it will have its priority raised. Thanks for asking though