Sonos Beam and Bose QC headphones in Samsung TV

I’m having the same problem here. Been using Sony Bluetooth headphones with my Sony A1 E without problems. I recently purchased the Sonos Beam and now can’t use the headphones without disconnecting the Beam from the TV. This really is unacceptable. I use my headphones several times a week so may have to return the beam.

Can someone from Sonos please provide an update for this issue? I see it's been 7 months since the original post was made.
I found out I can't even return my beam as the the returns policy in my country will only allow exchange like for like. Unplugging the Beam everyday to use headphones is getting old fast.

+1 same issue. hope that after spending 450 euro for a soundbar a fix is available, not just unplug HDMI.

I noticed this 'feature' the first day I connected my new Beam. I like my Bose QuietComfort headphones a lot more than this soundbar. I'll try turning off the CEC controll on the LG SIMPLINK settings for a few more days, and if it's too much of a pain I'll be taking it back to the retailer.

+1 have to unplug Beam to use Bose qc 35 ii headphones

For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.

For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.

The response from the user below your post states that this did not work for him. Also, I do not regard the purchase of an external blutooth transmitter to be a reasonable solution to what seems to be a fundamental design flaw in the Beam.

For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.

The response from the user below your post states that this did not work for him. Also, I do not regard the purchase of an external blutooth transmitter to be a reasonable solution to what seems to be a fundamental design flaw in the Beam.
What makes you think that there isn't an issue with the Samsung TV? That's also a common factor here.

As for the user below my original post, he chose to try one of the cheaper Bluetooth transmitters. In my experience you get what you pay for, and a more dependable solution from a brand such as Avantree in fact costs only a few dollars more.

But if you'd rather stick to your principles than consider a solution which is not only inexpensive but also actually offers better audio performance and user flexibility, that's entirely your choice.

For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.

The response from the user below your post states that this did not work for him. Also, I do not regard the purchase of an external blutooth transmitter to be a reasonable solution to what seems to be a fundamental design flaw in the Beam.
What makes you think that there isn't an issue with the Samsung TV? That's also a common factor here.

As for the user below my original post, he chose to try one of the cheaper Bluetooth transmitters. In my experience you get what you pay for, and a more dependable solution from a brand such as Avantree in fact costs only a few dollars more.

But if you'd rather stick to your principles than consider a solution which is not only inexpensive but also actually offers better audio performance and user flexibility, that's entirely your choice.

As I mentioned in my post further up, I'm using a Sony A1E TV and Sony headphones and having this problem. Also, there is another user who reported the same problem with an LG tv. So yes this seems to be a problem with the Beam.

I don't think it's unreasonable to ask Sonos to provide a fix for what is something that has been overlooked in the design. At the very least an update on whether they are still working on this issue would be appreciated.

The Sonos Beam is not a cheap soundbar and we should not have to purchase an external transmitter (that may or may not work) in order to restore functionality of the blutooth headphones that were working perfectly fine with the TV previously.

SAME PROBLEM WITH NEW SONOS AMP.

Paid £599 pounds for asmall, low power amp and it wont let me connect my Sennheisser PXC550 headphones at night.

They released the AMP with the marketing giving its main USP that it had been set up for TV, except they knew it disabled a core functionality.

Outrageous.

I expect a full refund, inuding my speakers and speaker cables if an update isnt rushed out. This is really pathetic and what one would expect of apple, come on Sonos, the Venn diagram of the type of people who would buy a Sonos AMP / Soundbar and who also listen to wireless headphones in the evening is pretty large.

Either Sonos dont know their customers, dont care about their customers or their beta testing program involves me, in which case I require a refund and asalary thanks.

Very upset the apparent market leader released a new product without mentioning a known fault.

PLEASE FIX!!!