Sonos Beam and Bose QC headphones in Samsung TV

Thanks the reports, everyone. We've been looking into this issue. It's caused by the way the TV handles a command the Beam sends as part of the process to issue CEC commands to the TV like "off" and "on".

I'll make sure to let the team know you're running into this and that it's causing you trouble.

Any progress on this, Ryan?

I've got the same problem with my setup (Sonos Beam, Samsung Q8C 65, Bose QuietComfort 35/Sony MDR-1000X), and it's *really* annoying. Would love to see a fix for this soon.

Hi everyone, this is still something that's being looked at, but there isn't any news to share on if there will be a resolution at this time. Because it's caused by the way that the Beam establishes CEC control for TVs, it's a side effect of the core functionality of a feature. Currently, the best solution if you use your headphones a lot is to either disable CEC in the TV settings, unplug the Beam while using Bluetooth audio output, or use the Optical Adapter to connect the Beam to your TV instead.

Hi Ryan - I'm a new Sonos user (recently purchased a Beam, a pair of Sonos Ones, and a pair of Play:5s as we begin to set up our new home), and although I am generally happy with the products, I also find this issue frustrating. I'm hoping that Sonos pushes forward with a better solution for this ASAP.

Set up a profile and adding to this thread to voice my frustration as well.

I just wasted 30 min on the phone with Samsung figuring out why my brand new TV keeps kicking me off my wireless headphones.
They had no resolve obviously.

Can’t wait to hear about the fix and/or compensation for all of our extra time plugging and unplugging 😃

I'm another one who made an account for the purpose of telling you there definitely should be a solution to this problem. We used to have a Samsung play bar with our Samsung tv with no such problems, but switched to Sonos to let it be part of the Sonos eco system. This headphones issue was one of the issues I encountered early on, and since it worked earlier with my headphones and the same TV, I figured it was the beam's fault.

Wouldn't it be easy to add a feature in the Sonos app to turn on/off the use of Anynet? Or some code to ask the TV if headphones are connected, and if so, back off from the TV?

I sleep with just a wall separating me from the boom of the beam, and if a flatmate wants to watch TV while I sleep, now I need to use my wax ear plugs. Before he could use his Bluetooth earplugs.

Please fix this, Sonos. Yesterday would be ideal. I speak on behalf of the four users in my household.

Paul

Adding my +1. I’ve also resorted to unplugging the Beam when using Bluetooth headphones. It would be fantastic to be able to reliably use Bluetooth headphones seamlessly. I’ve got a Samsung Q6FN with the Beam connected via the ARC hdmi input. I absolutely love everything about my Sonos setup with this issue being the one exception. Thank you for being receptive to hearing our collective woes and I appreciate the time and energy put into resolving this issue.

Adding my +1 too. This issue is infuriating because some Sonos Beam are unable to reconnect to wifi after unplugging/plugging: https://en.community.sonos.com/troubleshooting-228999/sonos-beam-unable-to-communicate-with-it-6813438

Adding my +1. Would love a fix for this. It is really inconvenient to plug-unplug the ARC every time I want to use my Bluetooth headset with Munjal samsung tv.

I would be surprised if the ability to switch elegantly between the Beam and bluetooth headphones did not come up in market and product testing. It will not have been perceived to be a major issue to the typical Sonos buyer. So I am also adding my +1. Sonos please fix this.