Sonos Beam and Bose QC headphones in Samsung TV

Seems like an older thread, I was having this issue with a 2019 samsung tv about a month ago, was annoyed and gave up.

Tried again today after a software update from samsung and it is fixed. now watching netflix via headphones with the kids sleeping...

So, got my Beam recently and finally discovered this fun “feature” which led me here.

My setup is a Beam plus Samsung KS8000 (2017 model)

Even Samsung’s “Multi-output audio” accessibility feature is overridden by this damn thing. Connecting an optical to BT transmitter is the only way to go. Fortunately in my case, I already own one of these… but I understand the frustration of being told to go buy something else.

For those that want to solve the issue this way, I recommend this one. It has APTX low latency support and also allows two pairs of headphones at the same time, should you ever want that.

https://www.amazon.com/gp/product/B00QV77YIC/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

Been having an eye on the Beam (since I purchased my Samsung Q70R TV last November) because of its small footprint, sound quality and doubles-up a smart speaker in the family room.

Having my son’s bedroom close by, we use Bluetooth headphones quite often in the evening and this issue prompted me to hold off on buying the Bean.

After seeing stoonk’s post, I decided to make the jump since an update was fixing the issue.

Unfortunately, even with the latest update installed on my TV, the audio source switches back to the Beam seconds after selecting my XM3s.

Right now, I’ve opted to go with the optical setup for the Beam as a workaround.

So, if you consider purchasing the Beam and use Bluetooth headphones, take note that the issue might be stillpresent with your Samsung TV.

I should add one thing to this. This device (as well as seemingly every other similar one, I checked) requires your tv sound output to be set to PCM. This is disappointing, as the Beam sounds a lot better with the Dolby Digital output. My TV does not let me have separate output settings for SPDIF and ARC, unfortunately. If other ones do, you’re in better luck.

So I’m still stuck toggling a setting in the menu, if I want to use the headphones but also have DD sound on the Beam.

As a result of this “feature”, I decided to sell my Sonos Beam. Its a shame but I just could not accept these workarounds, not for that price

I just bought a Sonos Arc and am experiencing the same issue. Still thinking about returning, this is unacceptable and I do not understand why Sonos does not do anything about it.

There are several other posts in the forum reporting similar issues, so this should be dealt with a higher priority.

In their attempt to “idiot-proof” device setups, they’ve willfully broken the ability for us to use another audio output on our TVs.

Please Sonos, just make it an option we can change. You can keep your dumb feature as default. Some of us with brains can handle it.

Just discovered this, what a nightmare. Please just make it optional as a minimum. 

Really disappointed 

Same here.

should've been fixed already 😫

This remains a ‘feature’ of CEC, which Sonos has no control over changing the specifications of.