Enthusiast II

Sonos Beam and Bose QC headphones in Samsung TV

154 replies
27899 views

I have the Beam working via HDMI on my TV and when I switch in my headphones to connect to the TV via Bluetooth, it works initially and TV says disconnecting Anynet+ device (the Beam) but then it seems to immediately reconnect the Beam and so not allowing me to switch to the Bluetooth headphones. Any ideas on how to get this working without having to switch Anynet off and on in the menu all the time? My Samsung is a 2015 UHD model.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

A

AsteroidS

Lyricist I

hi everyone, i am dumbfounded that a fix is still not available...

J

JohnnyDo123

Lyricist III

Hi, same here, I am writing since I just found the same problem. Just bought an LG C9 OLED and was super excited that I could simply use my AirPods, but this problem arose, Saw the solution about a Bluetooth transmitter but how would I change the volume of my AirPods if they were connected to one?

ratty

how would I change the volume of my AirPods if they were connected to one?

Replace them with conventional earbuds/phones that let you change volume by touch instead of having to shout at Siri?

T

tamesede

Contributor I

My Setup: 2019 Samsung TV w/ smart remote + Sonos Beam + Sennheiser 185 wireless headphones

Problem: I can't quickly turn off the sound to my Sonos Beam so I can listen to the TV privately using wireless headphones so the rest of my family can sleep.

Methods Tried and Passed On:
I tried most of them... optical switch w/ remote, wireless on/off receptacle plug w/remote, Bluetooth transmitter, etc. I was able to get these various methods to work but they were too cumbersome, too many buttons, and/or took too much time.

BEST SOLUTION FOR MY SETUP

To Turn OFF Sonos Beam and Turn ON Wireless Headphones - Follow Two Steps:
Step One: Using your Samsung smart remote, press the microphone button** and say the following exactly: "Settings Any Net Plus". Say it slowly like a robot. Brief pause between "settings" and "any net plus". It will bring up the correct settings menu. Press select (that's the center round button inside the round navigation ring). Done. You have just turned off the HDMI ARC connection with the Sonos Beam.

Step Two: Using your Samsung smart remote, press the microphone button and say the following exactly like a slow robot: "Sound Select Optical". Immediately upon hearing the verbal command the Samsung TV will makes the switch for you. No button to push. You are done! Sound will now go only to your wireless headphones and sound to your TV speakers is turned off.

**Note: To use the Samsung's smart remote verbal commands button you can't be inside Netflix or Amazon Prime or similar apps. So before you do step one and step two above do this: press the home button on the remote (the button that has a house on it!) and then toggle to the left and select the app tile that looks like a white TV with light blue background. When in this app, you can give verbal commands with no problems. This is the fastest way to get out of an app that won't take verbal commands and into an app that allows for verbal commands.

To Turn Back ON the Sonos Beam - Only One Step:
Step One: Using your Samsung smart remote, press the microphone button and say the following exactly: "Settings Any Net Plus". Say it slowly like a robot. It will bring up the correct settings menu. Press select (that's the center round button inside the round navigation ring). Done. That's it. You have just turned on the HDMI ARC connection with the Sonos Beam. Sonos Beam is up and running automatically.

Commentary
With this method you don't have to buy any additional gadgets. For fun I timed how long this method takes. It takes less than 18 seconds to turn Sonos Beam off and your headphones on and less than 10 seconds to turn the Sonos Beam back on. Hopefully this will help those of you looking for a solution with a setup like mine. Headphone Auto Detect it is not. One button press solution it isn't either. That said, this is a fast and user friendly solution that I can do on a regular basis without having to hit my head against a wall and laugh at the irony of paying extra for an intuitive, user friendly tv/sound system that won't support how I use my TV. I have used this method for a few weeks now and I can report that I am happy enough and there is enough distance between my discovery of this lack of functionality and this workable solution that I can get back to enjoying my Sonos Beam purchase without giving it the evil eye and mumbling under my breath.

The fastest solution is to simply unplug the Beam and then select your BT headphones from the menu. Once done, plug the Beam back in, it’ll steal the audio from the headphones automatically.

How bad is the Sonos user experience if they couldn’t fix this simple issue in two years via a firmware update once they were notified?

ratty

The fastest solution is to simply unplug the Beam and then select your BT headphones from the menu.

Actually the fastest solution is to mute the Beam and power on an optical-connected Bluetooth transmitter. Ideally one with a higher quality and lower latency than the BT codecs typically found in a TV.

Also, repeatedly power-cycling the Beam could reduce its lifespan.

T

tamesede

Contributor I

The fastest solution is to simply unplug the Beam and then select your BT headphones from the menu.

Actually the fastest solution is to mute the Beam and power on an optical-connected Bluetooth transmitter. Ideally one with a higher quality and lower latency than the BT codecs typically found in a TV.

Also, repeatedly power-cycling the Beam could reduce its lifespan.

@ratty:

True, if you happen/want to own yet another device.

If unplugging/cutting electricity kills a Sonos product, then that’s what I’d call real product quality… Do you have it on 24/7/365 then?

Thanks again for your valued input though.

ratty

If unplugging/cutting electricity kills a Sonos product, then that’s what I’d call real product quality… Do you have it on 24/7/365 then?

Not 365, but the units are usually powered all the time the house is occupied. They’re designed to be.

As for ‘product quality’ it’s well known that, of the various factors which determine the lifespan of any electronic component, powering-cycling -- thereby administering repeated electrical and thermal shocks -- is by far the most significant. Typically when a device eventually fails it’s at power-on time.

G

Gimme BT

Lyricist I

Signing on to add my frustration to this issue.

Please no cockamamie suggestions of buying yet another device for some mystic audio fidelity that I'm missing out on. I like my audio down and dirty, thank you. If I wanted to buy another device to slap onto my entertainment area I'd buy a fancy gumball machine. Or one of those cute little Buddha statues that doubles as a WiFi hotspot.

Sonos if some fancy millionaire can get a bunch of Americans into space you can fix this. I believe in you.

F

FixBTissue

Lyricist I

Adding my voice to this. Come on Patrick- please sort it out!! Can’t be that difficult to fix surely.

R

Rauli

Lyricist I

I have Samsumg Q950 82” TV with Beam and also Sony XM3 headphones. I find it completely crazy that Sonos does not follow standard CEC protocol and requires me to use separate Bluetooth transmitter for headphones (connected to optical out) because of this stupid “feature”.

Sonos, please disable stealing sound output from TV every 5 seconds. Modern TV:s have good output selection features built in, there is no good reason to override this.
At least let users choose if they need this or not.

Show more replies

Sign up

Login to the community