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caijam
Contributor I
July 18, 2018

Sonos Beam and 2 x Sonos Play:1’s failing to create surround sound

While trying to setup surround sound on my beam and 2 x play:1’s I get an error message saying it failed to setup. I have tried resetting up all the speakers about 6 times now and it fails every time. All speakers are updated and I’m setting up on my iPhone 8plus with the Sonos app up to date. Network is fine and tested and I can get the beam working with the TV (LG) fine but no surround sound. HELP!
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    24 replies

    bummer1
    Lyricist III
    July 19, 2018
    I just setup the beam and two play 1's yesterday. Where is it failing?
    caijamAuthor
    Contributor I
    July 19, 2018
    At the very end of the creating the surround sound setup, before running the TruePlay room scan. Its very strange as I can complete the full setup without adding the surround sound speakers (play:1's) but fails with them.
    bummer1
    Lyricist III
    July 19, 2018
    TruePlay for me said it's not available yet for Beam.
    If you go to settings->room settings-> for that room does it say room name +LS +RS?
    bummer1
    Lyricist III
    July 19, 2018
    once setup, I found that using the built in youtube app on my TV, I went to https://youtu.be/PqVCPE8_ntE the sound was coming from where it should.
    caijamAuthor
    Contributor I
    July 19, 2018
    No it says room name +?+?
      bummer1
      Lyricist III
      July 19, 2018
      go to settings->room settings-> "room name" -> add surrounds.
      My play 1s had a white light, since I repurposed them from else where in the house. Does yours have a green flashing or white light?
      caijamAuthor
      Contributor I
      July 19, 2018
      I have tried both ways. I tried having them already joined (white light) and then reset them (green light) and both failed.
      bummer1
      Lyricist III
      July 19, 2018
      can you join them individually to the network?

      I would also kill the sonos app on the phone and restart the app.
      spenny
      Lyricist II
      July 21, 2018
      The same thing is happening to me.

      I contacted the Sonos Support Team on Twitter and they asked me to pair the Beam while I had a spare Play:1 connected to my ISP’s modem to avoid connection issues with my Ubiquiti access point. They also asked me to remove WiFi details since my system was previously running completely over the network, and the thought was that the Ubiquiti Access Point was having difficulty adding additional players.

      None have been successful so far. The furthest I can get is the Beam and Sub paired and working through HDMI ARC with my TV. Adding the two Play:1’s fails to connect and it sends the Beam and Sub into a setting where I no longer have access to their room controls (they show as Living Room +?) unless I factory reset and re-add them.
      Neil Waldhart
      Lyricist II
      July 21, 2018
      Count me as one more. After installing the Beam, I messed up on the first try to install the two Play:1's; inadvertently installing them in another room. Finally fixed that, reset the Play:1's, and tried another install. Everything went well, until both were installed and the Sonos app went off to adjusting all the speakers to work together. Then an install error, with no real diagnostic information (e.g., make sure the speakers are plugged in). I might add that I am in an apartment complex with Spectrum/Charter wireless only. We have a strong wireless signal all over, and I added the three speakers to the system by adding their MAC addresses to my account. There were no problems with that.
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