Sonos Arc Samsung Frame TV eARC not working

Hi hi-tone.

Updated to 1497.0 on the Samsung Frame and made some testing with multiple episodes in a row again and across seasons as well. No sound loss yet, so everything seems to be working perfectly 😊.

/Brian

It seems i was to Quick to say it worked after the Update the SW to 1497 on the Samsung frame. Got the no Sound issue again to day. Turned eARC off and the Sound came back. Turned on eARC again and had no Sound, not even on any TV channels (satellite TV) or other streaming services with eARC on (auto).

Did a Power cycling on the SONOS Arc and still no Sound. Did the Power cycling on the Samsung Frame and the Sound came back with eARC turned on. Replayed the same episodes on HBO Nordic and this time there was no Sound issue, so it seems not to have anything to do with specific episodes.
 

/Brian

Brian, I’ve got the exact same issue, and I’ve heard similar things from others :(

I am getting confused here. Has the problem been resolved with the latest firmware update?

I have a 75” The Frame 2020, and have ordered the Sonos Arc, and would really like to know if I can expect it to work correctly when I recieve it.

Hi Snygadk.

It has not be solved 100 % with eARC on (Auto). I still lose sound from time to time on some shows if several episodes is seen in a row with eARC enabled. When it happens, the only way ( I know of) to get eARC working again, is to power cycle the Tv - however turning off eARC in the sound option will also get the sound back.

I have turned off eARC on the Samsung Frame myself as a work around and still gets Dolby Atmos (compressed) on shows that supports it on The built-in apps on the Tizen platform - but if you use a external media streamer/box of some sort, TrueHD is not a option when eARC is off but I think you will be fine with other Dolby audio formats including Atmos metadata on DD+.

/Brian

just came here to say that after a week or two with the new firmware, I can finally say the problem has been fixed. i had to restart the sonos arc every time I turned on the tv to watch something because if I didn’t, the sound would stop and skip every 2 seconds or so. its all gone now!!! take care everyone in forum post, its been a long ride haha

It has not been fixed 100 % with eARC - but it is properly something Samsung need to rework in a later Firmware. But I will agree that new release is a gigantic step in the right direction and the sound skip every 2 seconds is gone. Almost a miracle 😊. But complete sound loss do happen with eARC on. An example:  If you got HBO Nordic, try start Peppa Pig and let the show run for multiple episodes (each episode is 5-10 min) and it will cut the sound at some point. Not sure if is the sound format or what causes this, but since my daughter love this show it happens often here and had to turned eARC off due to that. So it is NOT 100 % fixed. 
 

/Brian

Hello. I have a Sonos Arc and Q90T. I had 65Q90T December-February. That broke so I got a 75Q90T today. (Loved the TV before it broke. Decided I was just unlucky).

Like others, the sound cuts out every now and then. For example, I just watched Infinity War and it cut out 3 times for about 2-3 seconds each. Not great when I’m trying to show off my new big fancy TV. The old 65Q90T had a similar sound problem but not at that frequency.

I have just updated my Samsung to 1497 (after watching Infinity War). Sonos is updated. I’m interested to see if this works. I will update if it cuts out again.

Sounds settings - e-arc set to auto and output=pass through. I use a Firestick to watch TV. 

Did it work? 😊

Hello. The update didn’t work. Grr. It’s cut out about 3 times since I updated. I sent diagnostic reports each time it happened so let’s see if that helps Sonos.