Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

Show previous replies

A

AlanSch

Lyricist I

I was getting the sound cutting out very 10-15 minutes for a few second without my Arc connected. I think this is just a Samsung sound issue.

M

moltisanti1980

Lyricist III

I just upgraded from a Playbar on a Samsung Q80T. Never had any sound issues with that. Plug the Arc in, sound issues.

R

random14330

Lyricist II

I updated Samsung Frame Firmware last week to 1462.1 and it made problem worse.

Updated Sonos 13.0 when it came out 2 days ago and it’s all been working perfectly. Knock on wood.

I use Netflix, Prime and Disney+ built into the Frame and also an external Rogers Cable box.

L

Larhermfje

Lyricist I

I have the Q80T with Q800t bar , same eArc issues as you have with the Sonos ARC .

Samsung wanted to check the soundbar, so I returned it.

I would like to try a S. ARC on my TV, but I'm afraid it will be the same issues with that one.

M

milesch

Trending Lyricist I

For what it’s worth, I’ve been running the new patch for ~ 5 days now, turned off the nightly power cycles for the Sonos and so far so good. Really hope that is the end of it!

B

Brian Bastian Karlsson

I noticed there still is some sound issue with the frame 2020 and soundbar combo when eARC turned on (Auto mode). For example, when my daughter watch Peppa Pig on HBO Nordic, the sound disappears after seeing some episodes in a row and on the start of a new one. When eARC is off there is no issues.

Samsung Frame running on SW 1460.9 and SONOS Arc on SW 13.0 build 62186220. HBO app is the built in Tizen smart platform.

H

hi-tone

Trending Lyricist I

I noticed there still is some sound issue with the frame 2020 and soundbar combo when eARC turned on (Auto mode). For example, when my daughter watch Peppa Pig on HBO Nordic, the sound disappears after seeing some episodes in a row and on the start of a new one. When eARC is off there is no issues.

Samsung Frame running on SW 1460.9 and SONOS Arc on SW 13.0 build 62186220. HBO app is the built in Tizen smart platform.

Hi Brian,

can you and update The Frame to the latest 1497.0 firmware and test again with feedback? The firmware can be found on Samsung’s website and needs to be installed by putting it on a USB stick.

P

PitchDoug

Lyricist I

Hi All - I purchased my first Sonos product - Beam - and attempted to connect it to my Samsung 50” Frame (2020) yesterday with no success. I found this thread today and spent enough time going through it to, I think, decipher that unless I want to spend time that I do not currently have devoted to the Samsung/Sonos apparent saga, I should just return the Sonos Beam to Costco while I still can.

Before I do, I was just hoping someone might read this post and confirm for me that the problem with my Sonos/Samsung still exists and its not my technological ineptitude :). Seems like they’re getting closer to patching/fixing the issue, but not there yet. Correct? THANK YOU for any response!

James L.

Retired Community Staff

Hi @PitchDoug,

From your explanation it doesn’t sound like you’re experiencing the same thing others have posted about in this thread. I’d encourage you to reach out to our customer care team who can help you in getting your Beam hooked up to your new TV :slight_smile: