Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

Show previous replies

G

glide

Enthusiast II

Any updates on this? Sound is cutting out from the Arc every time I turn on the TV.

J

Joebanano

Lyricist II

Hello everyone,

have the same issue Sound Cuts off after hours so tired off that shit.

What about This hd fury do it help the issus?

S

samuelleibel

Lyricist II

I have just been on the phone with Sonos and on chat with Samsung at the same time. Sonos believe the issue is the way Samsung has implemented the eARC in the TV is not to HDMI standard. They are still actively working on a solution with Samsung,

Samsung and sonos have advised to turn off eARC for the time being until a fix is issued… (fix might be returning this tv...) D̶o̶l̶b̶y̶ ̶A̶t̶m̶o̶s̶

Sad. Went away for a couple of days and when I came back sound was cutting in and out on 55” frame (newest firmware) and Sonos Arc. Hadn’t done this type of constant cut-outs during my two weeks of initial testing. Tried setting Earc to off and sound still didn’t come back to normal. Unplugged the Arc and kept everything on the Samsung on Auto. Had sound when it was plugged back in. Guess I’ll be getting a smart plug. If this is indeed an HDMI EArc implementation issue on the 2020 Frame, Samsung should make this right. I have doubts though as I have read people having the same issues with some LG tvs. In my case, the Sonos Arc will go back before the Frame TV.

So far unplugging and plugging back on has been the only thing that fixed the issues. Thanks for posting this. Please let us know if you make any head way on a solution. Sonos and Samsung fix this!

J

Joebanano

Lyricist II

Hello again,

i have read that the hd fury Can solved this issus sounds Cut off please let me know????

S

samuelleibel

Lyricist II

Hello again,

i have read that the hd fury Can solved this issus sounds Cut off please let me know????

Try unplugging the power to the Arc and plugging it back in. Leave all the settings on auto including EARC. Worked for me for now, and better than spending $300 on another piece of tech.

N

Nik1014

Lyricist I

Jumping in this bandwagon, and frustrated with the same issues.

setup: Samsung Frame TV 2020 65” and Sonos Arc.

issue: HDMI eArc mode has to be switched off which limits me to compressed Dolby Atmos, and more frustratingly, sound keeps cutting in and out every time TV is switched off.

Temporary fix: toggle on/off the HDMI eArc AND Atmos Compatibility from the Expert Audio setting each time after switching on the TV.

beginning to wonder if this is tied to the fact that when TV is turned on, the Sonos also comes on at the same time, and by doing the above fix or the other fix people have mentioned (HDMI out and in) you have the Sonos come on at a later time than the TV which seems to fix it.

extremely frustrating. This is definitely a Aamsung issue. Definitely my last Samsung product.

J

Joebanano

Lyricist II

Hello again,

after reset the arc soundbar, now it has been Working few days.

soo hope it countinue 🙏

reset the shit and keep all settings auto in Sound.

I

inewsial

Lyricist III

Hi all,

A quick note from our dev team:

We are aware and monitoring an issue when connecting Sonos Arc to late model Samsung TVs via eARC. We are working closely with Samsung to resolve this and will share more as available.

All the best,

Ditte

@Ditte Is there any way to escalate this critical issue? This impacts many people and it’s been at least 6 months that it has been reported.

Currently, to fix the sound skipping, I have to unplug and re-plug the HDMI cable from my Sonos Arc to temporarily fix the issue and I have to do it every day which is quite annoying.

An update would be greatly appreciated. Thank you

I

inewsial

Lyricist III

Hey everyone, I would suggest to email the CEO directly to raise this issue: ceo@sonos.com

Hopefully he will provide more transparency on the issue so far. The more he’s aware about this, the more chance we have to get it fixed!