Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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psu

Lyricist III

I found a workaround: I deactivate Anynet. Then I use only the TV speakers, which I prefer with the usual TV stuff, which is mainly talks, where IMHO the Arc does not a good job. If there is a movie, where I want to have the full sound, I activate Anynet, and the Arc drops in with no sound issues. This issue only appears, if the TV is switched on with activated Anynet.

If Anynet always stays activated, it just needs to toggle the Dolby Atmos setting. Neither the status itself, nor the eARC setting has an impact.

Looks like your solution is basically to not use the Arc. Sonos, fix this issue!!

H

hi-tone

Trending Lyricist I

I found a workaround: I deactivate Anynet. Then I use only the TV speakers, which I prefer with the usual TV stuff, which is mainly talks, where IMHO the Arc does not a good job. If there is a movie, where I want to have the full sound, I activate Anynet, and the Arc drops in with no sound issues. This issue only appears, if the TV is switched on with activated Anynet.

If Anynet always stays activated, it just needs to toggle the Dolby Atmos setting. Neither the status itself, nor the eARC setting has an impact.

Looks like your solution is basically to not use the Arc. Sonos, fix this issue!!

I agree...I don't want to activate and de-activate Anynet or any other setting for it to work. It should just WORK!

H

hi-tone

Trending Lyricist I

Not sure how technical people are in here, but could the eARC issues have something to do with the HDMI port only being a HDMI 2.0b port and not a 2.1 ?

I read that eARC is mostly only supported on the 2.1 port.
I know that on the Frame 2020 only PORT 4 is a 2.1 port, this is in not eARC port. That is the gaming port (most likely to support 8K gaming from PS5 or Xbox X).

M

Millsuk

Lyricist III

I’ve found using smart plugs to automatically reset the Arcs in a schedule every day in the morning seems to have “fixed” the issue. It’s been about a week now and both Arcs connected to my 55” and 75” frames are working as expected.

i got a two pack of Teckin smart plugs off Amazon for £20.

whilst not ideal, this approach should be a decent option whilst waiting for a firmware update that actually addresses it properly.

rahmanoff

Avid Contributor III

Hi!
Have 75” Frame and Sonos Cinema (ARC, Sub, One SL’s).
Everything was perfecto, but today I have sound off issues. Try to fix it by HDMI cable interchange. But I hope Sonos cable have to be good. After that will switch to Optical…

Video when sound was fine:
https://www.instagram.com/p/CIv8Y1IB3rO/

Step by Step to better Future

M

Marlina

Trending Lyricist I

Well...Ive STILL been working with Samsung Engineers in North America, and Korea has been trying to find a fix...and Im Sad to say there is NO fix to this.

Not one update has done a thing to fix this unfortunately. For a brief time the fix that Samsung USA worked, was working. But it no longer is. They have been studying my TV in real time as well as recording it on a USB that is attached h to my Connect One.

I believe that Samsung USA, DID in fact try to resolve this issue, but Korea has now shifted its resources to the 2021 Samsung Models.

As Well, unfortunately, I think Samsung has been half-assed throwing Updates to see what “Can Stick”. Its been 4 ridiculous months, with Hundreds of wasted hours Spent on this Frame TV. Working with the “Highest” levels of Samsung’s Engineers and Business folks. And they have Zero clue whats going on.

Im most likely going to take a 2k hit on this. Samsung refuses to refund me, my credit card company denied me a credit card request for my money back. So, it is either my Frame or my SONOS Atmos 5.1 System.

Shame on Samsung.

H

Harbourcoat

Lyricist I

I have just been on the phone with Sonos and on chat with Samsung at the same time. Sonos believe the issue is the way Samsung has implemented the eARC in the TV is not to HDMI standard. They are still actively working on a solution with Samsung,

Samsung and sonos have advised to turn off eARC for the time being until a fix is issued… (fix might be returning this tv...) D̶o̶l̶b̶y̶ ̶A̶t̶m̶o̶s̶

H

hendry

Lyricist III

I have just been on the phone with Sonos and on chat with Samsung at the same time. Sonos believe the issue is the way Samsung has implemented the eARC in the TV is not to HDMI standard. They are still actively working on a solution with Samsung,

Samsung and sonos have advised to turn off eARC for the time being until a fix is issued… (fix might be returning this tv...) D̶o̶l̶b̶y̶ ̶A̶t̶m̶o̶s̶

Sad. Went away for a couple of days and when I came back sound was cutting in and out on 55” frame (newest firmware) and Sonos Arc. Hadn’t done this type of constant cut-outs during my two weeks of initial testing. Tried setting Earc to off and sound still didn’t come back to normal. Unplugged the Arc and kept everything on the Samsung on Auto. Had sound when it was plugged back in. Guess I’ll be getting a smart plug. If this is indeed an HDMI EArc implementation issue on the 2020 Frame, Samsung should make this right. I have doubts though as I have read people having the same issues with some LG tvs. In my case, the Sonos Arc will go back before the Frame TV.

H

hendry

Lyricist III

Anybody try the SL version of the ARC (Costco) on a Samsung TV?

T

Taero

Contributor I

Not sure how technical people are in here, but could the eARC issues have something to do with the HDMI port only being a HDMI 2.0b port and not a 2.1 ?

I read that eARC is mostly only supported on the 2.1 port.
I know that on the Frame 2020 only PORT 4 is a 2.1 port, this is in not eARC port. That is the gaming port (most likely to support 8K gaming from PS5 or Xbox X).

I don’t think so, I have a Sony X900h with the 2.1 eArc update and I get regular audio cutouts, it comes back on its own after about 10-15 seconds but I’m leaning towards returning the arc.

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