Contributor I

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Sonos Arc Samsung Frame TV eARC not working

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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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Y

yonkodude

Lyricist I

It’s hard to believe but what seems to have fixed it for me, is changing from Wi-Fi to LAN. Frame55 and Arc, both 2020.

Settings: E-arc and Dig. Output is on Auto, Atmos is on.

Doesn’t make much sense to me, but anyway: it works and I really tried to crash it for the last two days. Before I couldn’t start up the TV once without having to deselect and select the Atmos Mode in Settings, to get constant sound.

It might come back and I don’t have any explanation for it, but if you guys are as desperate as me about this you probably want to give it a try.

S

Simwit

Lyricist III

It’s hard to believe but what seems to have fixed it for me, is changing from Wi-Fi to LAN. Frame55 and Arc, both 2020.

Settings: E-arc and Dig. Output is on Auto, Atmos is on.

Doesn’t make much sense to me, but anyway: it works and I really tried to crash it for the last two days. Before I couldn’t start up the TV once without having to deselect and select the Atmos Mode in Settings, to get constant sound.

It might come back and I don’t have any explanation for it, but if you guys are as desperate as me about this you probably want to give it a try.

I have both my Frame TV and Sonos Arc on the LAN on the latest firmware 1460.9 but i had the issue continue after the update. However, i retoggled the EARC setting to Off and Auto and since then the issue has not returned even when turned off for a while. We will see later today when I switch back on. If the issue returns I will try a full reset of the TV just to make sure the firmware update hasnt fixed it. I spoke to Samsung and they assured me that they are still working on a fix.

I

iimthomas

Lyricist III

its not fixed, woke up today and turned on Netflix and audio skipping was there. gonna try the smart plug trick and have it reset my sonos every morning and see if that's good enough

H

hendry

Lyricist III

I have the 65” Frame TV and Arc with sub and surrounds. Have a had a couple drop-outs over the last week or so. Updated to 1460.9. Yesterday I turned on the tv and no sound. Had to toggle Samsung EARC settings and it is back working again.

I’ve read many of the threads here and at Samsung and it seems there are varying degrees of sound issues. Some seem to always have them, some can go weeks with it working fine, and some get them when switching inputs or turning the tv on after a period of time.

What is the possibility this is a hardware issue in the Arc that can’t be fixed with firmware? I am still within the return window and don’t want to fiddle with setting to get a $2k soundbar system to work properly.

R

random14330

Lyricist II

Confirmed 1460.9 does not fix it. I used to be able to unplug Arc power and plug it back in, but even that isn't enough now. I now have to unplug power and HDMI from Arc, plug power back in and then HDMI and it seems to fix it until the next day.

D

ddo89

Lyricist II

Hi Guys,

I am about to buy a Samsung Frame and Sonos Arc. What is the actual problem? Does sound not work at all? I’m not a total HiFi buff so as long as it sounds pretty good I’m happy. But if it doesn’t work i will get another combination.

Cheers

It simply does not work. Every day sound stops and starts until you disconnect the eARC cable or cycle power to the sonos arc. I have returned two 75 Frame TVs for this reason.

D

ddo89

Lyricist II

Confirmed 1460.9 does not fix it. I used to be able to unplug Arc power and plug it back in, but even that isn't enough now. I now have to unplug power and HDMI from Arc, plug power back in and then HDMI and it seems to fix it until the next day.

Has anyone gotten the frame to work eARC to another brand of receiver and sound speakers?

S

Simwit

Lyricist III

Ok. I may have had a breakthrough. Fingers crossed. I have only tested for 1 day so needs longer to test but I have not had the sound in and out issues when I leave the TV off for a few hours.

I have updated to the latest firmware 1460.9. There are different versions for different Frame TVs so the links we have posted above don’t work for all Frame TVs as I learned so simply going to Samsung Support for your country and enter your model number.
After updating I still had the issue. However, I then reset the TV. Settings->General->Reset
Then I did not turn on HDMI-eARC Mode in Expert Settings.

The TV Dolby Atmos was on by default and it picks up the Sonos Arc and states that Atmos was detected.

The Sound Output still lists the Receiver (HDMI-eARC) connected not Receiver (HDMI) which suggests eARC is on despite the toggle being off in settings.

I hope this continues to work and hope it helps others.

B

Burkell

Lyricist II

Ok. I may have had a breakthrough. Fingers crossed. I have only tested for 1 day so needs longer to test but I have not had the sound in and out issues when I leave the TV off for a few hours.

I have updated to the latest firmware 1460.9. There are different versions for different Frame TVs so the links we have posted above don’t work for all Frame TVs as I learned so simply going to Samsung Support for your country and enter your model number.
After updating I still had the issue. However, I then reset the TV. Settings->General->Reset
Then I did not turn on HDMI-eARC Mode in Expert Settings.

The TV Dolby Atmos was on by default and it picks up the Sonos Arc and states that Atmos was detected.

The Sound Output still lists the Receiver (HDMI-eARC) connected not Receiver (HDMI) which suggests eARC is on despite the toggle being off in settings.

I hope this continues to work and hope it helps others.

keep us posted! Sounds promising

Y

yonkodude

Lyricist I

I have both my Frame TV and Sonos Arc on the LAN on the latest firmware 1460.9 but i had the issue continue after the update. However, i retoggled the EARC setting to Off and Auto and since then the issue has not returned even when turned off for a while. We will see later today when I switch back on. If the issue returns I will try a full reset of the TV just to make sure the firmware update hasnt fixed it. I spoke to Samsung and they assured me that they are still working on a fix.

Bug is back here as well. Sorry for the fake news.

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