Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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S

Shan0

Lyricist I

If this fixes it I’m going to head down the road a buy both Arc and Frame. I would love to hear. Go Bills :) from down under.

DUDES - Can someone try this new manual firmware update for The FRAME.

https://www.samsung.com/us/support/owners/product/frame-tv-ls03t-2020-43-75-inch

New Firmware came out today Dec 7, 2020. V. 1460.9. It is not available through the TV yet but is available via the support website above.

Fixes include a generic list: Model : Q950T, Q900T, Q850T, Q800T, Q90T, Q80T, Q8DT, Q70T, Q7DT, LS03T, LS01T
- Version : 1460.9
- Improved usability 1. Improved picture quality 2. Improved browser performance 3. Improved app performance 4. Improved stability 5. Improved usability of input devices

On a SAMSUNG forum a guy says: “partial UI update to clean up app response times and menu performance. Also cleaned up the connections for eARC support and looks like theyve prepped the code for Google Assistant to roll out by the end of December.”

https://us.community.samsung.com/t5/Qled-and-Frame/What-was-fixed-in-1460-9/td-p/1573937

I would do it but ya know...the Bills game is on and the sound happens to be working.

M

Millsuk

Lyricist III

Downloading and installing v1460.9 now to see if this solves the issue on my 55 and 75” Samsung Frames with Arcs. I really do hope so as my wife has disconnected both of the Arcs until it’s resolved. If this doesn’t do it, I’m going to send the damn Arcs back and get the B&O Atmos bar.

S

Simwit

Lyricist III

I have the Samsung Frame 50inch 2020 QE50LS03TAUXXU with the Sonos Arc and I am having the same issues as everyone else. I have just installed ver 1460.9 from the Samsung UK site released today 08/12/2020:

https://www.samsung.com/uk/support/model/QE50LS03TAUXXU/#downloads

This update has not resolved the issue. The Sonos connect to HDMI3 still flicks between HDMI-Receiver and HDMI-EARC-Receiver so the audio flick on and off all the time. This is ridiculous. We invested in 2 top line products. Does anyone know if this issue transfers to other EARC products with the Samsung Frame TV or only with the Sonos? I only ask as I cannot figure out who is to blame and who to chase with this issue?

80zforever

Trending Lyricist I

I installed 1460.9 successfully on a Samsung Frame 75 (2020) w/Arc. I have sound set to PCM. Still no sound coming from the Arc. Just the Samsung TV. Any ideas on what to try next?

M

Millsuk

Lyricist III

That looks more like a communication issue rather than the software one we are experiencing. Have you tried a different HDMI 2.1 cable?

I installed 1460.9 successfully on a Samsung Frame 75 (2020) w/Arc. I have sound set to PCM. Still no sound coming from the Arc. Just the Samsung TV. Any ideas on what to try next?

80zforever

Trending Lyricist I

That looks more like a communication issue rather than the software one we are experiencing. Have you tried a different HDMI 2.1 cable?

I installed 1460.9 successfully on a Samsung Frame 75 (2020) w/Arc. I have sound set to PCM. Still no sound coming from the Arc. Just the Samsung TV. Any ideas on what to try next?

Thank you for the reply. I was using the Sonos supplied HDMI. I just tried anotehr hdmi cable and still no luck. What settings should I try?

I

iimthomas

Lyricist III

I installed the new samsung update last night, turned on the tv and went to Netflix. Still has audio skipping. :(

B

Blovinnn

Lyricist III

Alright team. Just updated both the Sonos and TV and works great so far.

Plugged in with eARC off. Once connected, turned eARC on and switched digital audio format to Pass-Through. It has been 20m with no skips and stable connection.

I

iimthomas

Lyricist III

Alright team. Just updated both the Sonos and TV and works great so far.

Plugged in with eARC off. Once connected, turned eARC on and switched digital audio format to Pass-Through. It has been 20m with no skips and stable connection.

the skipping happens for me when i come back to watch tv like.. the next day or something. then i have to restart my arc. the skipping doesn’t happen for me when its freshly restarted, that's when its working as expected.

J

J0cke

Lyricist II

Updated with the new firmwares tonight on the Frame 65” 2020 and Sonos Arc. Still sound gaps when playing Atmos material. The first one occurred after about 1 hour. Amazing how badly this is handled by Samsung

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