Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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paulmw30

Lyricist II

I see the firmware update is now available in the US.

I'm interested to see if this resolves the sync issues as I'm about to purchase a Q80T and Sonos ARC to go with my existing SKY Q UHD and Apple TV 4K setup (PS5 also pre-ordered).

Good luck and look forward to the results!

https://www.samsung.com/us/support/downloads/

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ianzabel

Lyricist III

I see the firmware update is now available in the US.

I'm interested to see if this resolves the sync issues as I'm about to purchase a Q80T and Sonos ARC to go with my existing SKY Q UHD and Apple TV 4K setup (PS5 also pre-ordered).

Good luck and look forward to the results!

https://www.samsung.com/us/support/downloads/

Thanks for this! I’ve just tried downloading the update for my TV (Frame 55” 2020), but the TV isn’t recognizing the update. Now I’m trying to solve that problem. Haha

B

Blovinnn

Lyricist III

I see the firmware update is now available in the US.

I'm interested to see if this resolves the sync issues as I'm about to purchase a Q80T and Sonos ARC to go with my existing SKY Q UHD and Apple TV 4K setup (PS5 also pre-ordered).

Good luck and look forward to the results!

https://www.samsung.com/us/support/downloads/

Thanks for this! I’ve just tried downloading the update for my TV (Frame 55” 2020), but the TV isn’t recognizing the update. Now I’m trying to solve that problem. Haha

I’m in the UK and no luck with the update as well! Have tried over the air and USB stick, but isn’t working.

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Imagination

Lyricist III

Hi all,

A quick note from our dev team:

We are aware and monitoring an issue when connecting Sonos Arc to late model Samsung TVs via eARC. We are working closely with Samsung to resolve this and will share more as available.

All the best,

Ditte

Dear Ditte,

A few people are reporting improvments due to recent firmware updates from Samsung and Sonos. This is great news. However, the Samsung update seems only to have been made available in the USA so far. Would you share information about when this Samsung update is expected to come to other regions please?

All the best,

P

paulmw30

Lyricist II

Just spoken to the Samsung UK support team, apparently it's in the works with the engineering team and I'll be notified by e-mail when it's ready.

The US version won't work with the UK sets as thought so best to avoid that.

It's supposed to be ready by the end of October, but this is tentative as no further updates as of yet from HO.

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psu

Lyricist III

As a data point, I was able to update my 2020 Frame 55” TV by downloading the software update to a USB stick. The eARC now works when set to “Auto.” I can finally see the Dolby Atmos logo in the Sonos app, when using the native Netflix app on the Samsung TV. However, I’m not able to see the Dolby Atmos or DD+ logo in the Sonos app when using my Xfinity X1 box or other sources.

I’m still having some lip sync issues, where the video plays slightly before the audio, even when the audio delay is set to zero. This happens when using the Xfinity box as an input. I was hoping the software update would fix this.

I’m also still having issues with the audio cutting out periodically, unfortunately. Power cycling the TV and Xfinity box seems to fix this. I’m not sure what causes this. Maybe a future Samsung or Sonos software update will fix this too.

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ianzabel

Lyricist III

Thanks for this! I’ve just tried downloading the update for my TV (Frame 55” 2020), but the TV isn’t recognizing the update. Now I’m trying to solve that problem. Haha

Quick update. I got the firmware update installed on the Samsung. Problem was my USB stick was formatted for MacOS. I reformatted it to Fat32 and was able to use the update.

I’m now able to enable eARC mode on the Samsung Frame 55.

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Powerpower

Lyricist I

Does anyone have the firmware for the Samsung frame that would work in australia ? The us version does not seem to take for aus model