Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
113617 views

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

Show previous replies

D

dc_smith

Lyricist I

+1

sonos arc Samsung frame 55

frustrated and eager for update.

J

JSD1990

Lyricist III

Just bought my 2020 65” Samsung the Frame yesterday. Hooked up to my Sonos arc via the e-arc port. Sound only works when ‘HDMI-eArc Mode’ is set to ‘off’. That said, when watching via Netflix app or other, Dolby atmos is an option, and when I open the Sonos app on my phone, it says playing Atmos?

So which is it? Why does the TV not work when HDMI eArc mode is set to auto? I am confused? Am I getting atmos with it set to off or not?

M

Marlina

Trending Lyricist I

Just bought my 2020 65” Samsung the Frame yesterday. Hooked up to my Sonos arc via the e-arc port. Sound only works when ‘HDMI-eArc Mode’ is set to ‘off’. That said, when watching via Netflix app or other, Dolby atmos is an option, and when I open the Sonos app on my phone, it says playing Atmos?

So which is it? Why does the TV not work when HDMI eArc mode is set to auto? I am confused? Am I getting atmos with it set to off or not?

CAN someone please answer this.

Does this mean that ATMOS is working compressed but not Uncompressed?

J

JSD1990

Lyricist III

FIXED!

After hours on the phone with both Samsung and Sonos here's what we did to resolve this:

1) Ensure you're using an HDMI ARC cable. Not simply an HDMI cable. (My A/V guys used a standard HDMI cable and this was problem #1) Must be the Sonos (or other) specific HDMI Arc cable

2) Your TV should then recognize HDMI as an available audio output - Select Receiver (HDMI) as Sound Output

3) Settings -> Sound -> Expert Settings -> Turn HDMI-eARC Mode to "OFF"!

Voila. This should work.

Apparently, Samsung is not yet supporting Dolby Digital Plus but when you turn HDMI-eARC OFF (and are only using HDMI ARC) you are still getting Dolby 5.1 sound, which is still great. Unless you're using some particular gaming console, this audio quality should be sufficient. Sonos said that Samsung is workong on supporting this new full Dolby Digital Plus and are good about updates so hopefully that will come soon. For now, this should work.

Hope that helps and my hours spent troubleshooting today are helpful to someone else.

I mean sure, that works to give 5.1 surround or whatever it is, but the whole point of spending $3,000+ on the full system if ATMOS isnt WORKING!

J

JSD1990

Lyricist III

I have the same issue, with The Frame 2020 and Sonos Arc. No sound when eArc setting is set to Auto. Samsung customer support could not help me. They did a HDMI reset and a factory reset, but nothing changed.

Any update on this?

H

Hernan4Gov

Lyricist III

According to this thread on the Samsung site, a fix is in progress but no ETA. Recommend you voice your urgency there as well:

https://eu.community.samsung.com/t5/tv/potential-major-issue-with-2020-samsung-tv-s-with-one-connect/td-p/1857527/page/2

J

JSD1990

Lyricist III

According to this thread on the Samsung site, a fix is in progress but no ETA. Recommend you voice your urgency there as well:

https://eu.community.samsung.com/t5/tv/potential-major-issue-with-2020-samsung-tv-s-with-one-connect/td-p/1857527/page/2

Sounds interesting. They just updated 9 hours ago and said Samsung will be coming out with a softward update, not timeline though.

D

ddo89

Lyricist II

Hi all,

A quick note from our dev team:

We are aware and monitoring an issue when connecting Sonos Arc to late model Samsung TVs via eARC. We are working closely with Samsung to resolve this and will share more as available.

All the best,

Ditte

By “late model” do you mean “most recent/2020 models” as this Issue is happening with 2020 75” Frame TVs.

S

Sketchtblondes

Lyricist I

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

Same issue - literally just opened and set up a brand new 55” Samsung Frame 2020 and a brand new Sonos Arc. Incredible that this mismatch can get through, potentially costing Consumers thousands and wasting even more in returns and damaged products. I wait in anticipation for the fix @Ditte

B

Blovinnn

Lyricist III

@Ditte can you provide an update here? This thread is 3 months old and I’m sitting on about $4000 of high-end stuff that looks good, but doesn’t work.

Show more replies

Sign up

Login to the community