Trending Lyricist I

Answered

Sonos Arc problems

26 replies
2409 views

Hi,

My new Sonos arc, unlike my expieriences to date with previous Sonos products is a nightmare, from setting up onwards.

As soon as I channel surf on my satellite TV box, the sound turns off and I have to get my phone, open the Sonos app and turn it back on again.

Now it refuses to play music regardless of what I do or try, just says unable to play.

Seriously considering sending it back and reverting to my old Sonos connect, as that actually works.

Have I got a dud? or is this common? And if so, why would Sonos release such a thing?

Cheers

Adrian

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstarAnswer

Lead Maestro

@Adrian k According to your TV’s manual, HDMI ARC is supported on your TV’s HDMI 2 port. Enable SIMPLINK in your TV’s settings and plug the Arc into HDMI 2.

"Receive with simplicity everything that happens to you." - Rashi

Show previous replies

G

GuitarSuperstar

Lead Maestro

@Adrian k What HDMI port is the Arc connected to on your TV? Are you using the HDMI cable that came with the Arc? Have you set up Simplink on your TV?

"Receive with simplicity everything that happens to you." - Rashi

B

Boro1000

Lyricist I

HDMI 2; Yes and yes. I have done everything. Every time I try to add the Arc I end up with an error message telling me there was a problem with the setup. Nothing cures it. I am so fed up with Sonos I am returning the Arc.

G

GuitarSuperstar

Lead Maestro

@Boro1000 What specific LG model do you have? And what specific error message do you get? Do you have any other devices connected to your TV?

"Receive with simplicity everything that happens to you." - Rashi

A

Adrian kAuthor

Trending Lyricist I

Its connected with the factory supplied arcs cable that came with it, to the optical outlet.

I've been a through this before with someone at Sonos, nothing fixes it.

G

GuitarSuperstar

Lead Maestro

@Adrian k Why are you using optical? Why not set up Simplink and connect using HDMI ARC in HDMI 2 or HDMI 3?

"Receive with simplicity everything that happens to you." - Rashi

A

Adrian kAuthor

Trending Lyricist I

I do not use HDMI arc because it doesn't exist on my LG 65" OLED, so as per instructions and Sonos 'help' I have no other choice but to use optical.

G

GuitarSuperstarAnswer

Lead Maestro

@Adrian k According to your TV’s manual, HDMI ARC is supported on your TV’s HDMI 2 port. Enable SIMPLINK in your TV’s settings and plug the Arc into HDMI 2.

"Receive with simplicity everything that happens to you." - Rashi

106rallye

@Adrian k OLEDS are mostly relatively new TV's. Most newer TV's (built the last ten years or so) have HDMI-ARC. Can you post the model number of your TV?

G

GuitarSuperstar

Lead Maestro

@106rallye He already did… LG 65EF950T-TA. HDMI 2 supports HDMI ARC on his TV.

"Receive with simplicity everything that happens to you." - Rashi

106rallye

Sorry, missed that. According to page 30 of the manual (https://gscs-b2c.lge.com/downloadFile?fileId=9s0cDmrUOrtSEPQChET4Og) HDMI 2 and 3 are the HDMI-ARC ports: