Skip to main content
Adrian k
Trending Lyricist I
November 10, 2020
Answered

Sonos Arc problems

Hi,

My new Sonos arc, unlike my expieriences to date with previous Sonos products is a nightmare, from setting up onwards.

As soon as I channel surf on my satellite TV box, the sound turns off and I have to get my phone, open the Sonos app and turn it back on again.

Now it refuses to play music regardless of what I do or try, just says unable to play.

Seriously considering sending it back and reverting to my old Sonos connect, as that actually works.

Have I got a dud? or is this common? And if so, why would Sonos release such a thing?

Cheers

Adrian 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
GuitarSuperstarAnswer
Lead Maestro
January 18, 2021

@Adrian k According to your TV’s manual, HDMI ARC is supported on your TV’s HDMI 2 port. Enable SIMPLINK in your TV’s settings and plug the Arc into HDMI 2.

"Receive with simplicity everything that happens to you." - Rashi
View in thread

26 replies

Show previous replies
GuitarSuperstar
Lead Maestro
January 18, 2021

Based on the diagram, it looks like model EF95 uses HDMI 2.

"Receive with simplicity everything that happens to you." - Rashi
106rallye
106rallye
January 18, 2021

The text also mentions number 3, but I agree: try HDMI 2 first.

Adrian kAuthor
Trending Lyricist I
January 18, 2021

Thanks for your help guys, I'll have another go at it all again tomorrow when I get home.

Adrian kAuthor
Trending Lyricist I
January 24, 2021

Thank you all very much for your help.

The TV manual I have doesn't state that the Hdmi 2 is arc capable, so I followed the Sonos instructions and used the optic.

I've been using the new connection for a couple of days now, and all seems well.

Cheers Adrian

 

 

GuitarSuperstar
Lead Maestro
January 24, 2021

It is very surprising your TV doesn’t have HDMI ARC. But if you are happy with the audio you get from the optical connection, then I guess that’s all that matters. Enjoy!

"Receive with simplicity everything that happens to you." - Rashi
Adrian kAuthor
Trending Lyricist I
January 24, 2021

Sorry I did not explain myself very well.

The hdmi does support arc, but the manual doesn't say it does.

Thanks

Terms & ConditionsAccessibility statement