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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    raforbes
    Enthusiast I
    June 22, 2020

    Please correct me if I am wrong - You as a ‘beta’ tester should NOT be discussing in anyway information regarding this new software release if there is one. Discussion of any information relevant to the SONOS beta program is breaking the NDR which you signed. You should be disqualified from anymore beta testing. If you are not than SONOS obviously doesn’t care much about NDRs and may as well do away with the mandatory signing of them. 

      wilwong829
      Enthusiast II
      June 22, 2020

      Please correct me if I am wrong - You as a ‘beta’ tester should NOT be discussing in anyway information regarding this new software release if there is one. Discussion of any information relevant to the SONOS beta program is breaking the NDR which you signed. You should be disqualified from anymore beta testing. If you are not than SONOS obviously doesn’t care much about NDRs and may as well do away with the mandatory signing of them. 

      Yes, should not discuss about it here...

      AndyWUK
      Lyricist III
      June 22, 2020

      Not said anything apart from I have performed all the actions required of me. 
      Not disclosed anything. No details of what those actions were. No details of what I was asked to do. 
      Not entirely sure what your ranting about

        sjw
        Local Superstar
        June 22, 2020

        Some people need something to complain about.  He's said he is a beta tester (against T's & C's?) and has done his testing.  Not said what the tests were or how they went and people are calling for disqualification.  Hilarious.

          splogue
          splogue
          Lyricist II
          June 22, 2020

          It is the “The bass issue has not been fixed by the beta update.” part that is a clear violation of the NDA. It might be a good idea to delete that post.

          No attacks, please - I’m honestly just trying to help.

          Sean

          sjw
          Local Superstar
          June 22, 2020

          Yes, I only saw the post on this page. Although I don't know if it is referring to a general beta or one related to this issue, I agree it potentially contains information about a beta content - and that's not allowed.  I've seen much more revealing posts though.

            Smilja
            Smilja
            June 22, 2020

            Not said anything apart from I have performed all the actions required of me. 
            Not disclosed anything. No details of what those actions were. No details of what I was asked to do. 
            Not entirely sure what your ranting about

             

            Beta testers aren’t even allowed to disclose that they are partaking in a beta test.

            »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
            sjw
            Local Superstar
            June 22, 2020

            It's disappointing that talk of Fight Club has detracted from the Arc situation.

              AndyWUK
              Lyricist III
              June 22, 2020

              Ok, to draw a line under this muddiness, Thought I was contributing a valid bit of news to Sonos community members without breaking the NDA.

              All your comments and advice noted, thank you.

              Looking forward to the fix.

              What’s beta? :grinning:   

                Smilja
                Smilja
                June 22, 2020

                It's disappointing that talk of Fight Club has detracted from the Arc situation.

                 

                Since you’ve been reluctant to migrate to S2 you don’t even own the Arc.

                »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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