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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    Masterpopper
    Lyricist III
    June 19, 2020

    So what does the email say? I’m not a beta user and only have 7 days left to return this thing.. do you guys think the update will be a guaranteed fix? Or should I return this and grab a Playbar from Costco? I really want the arc to work as advertised because it looks so nice!

    Cherr1020
    Lyricist III
    June 19, 2020

    So what does the email say? I’m not a beta user and only have 7 days left to return this thing.. do you guys think the update will be a guaranteed fix? Or should I return this and grab a Playbar from Costco? I really want the arc to work as advertised because it looks so nice!

    Details are on Reddit. Sonos is asking beta testers to test the software update. 

    Airgetlam
    Airgetlam
    June 20, 2020

    Interesting. Does Sonos not require you agree to an NDA when you join a beta? It was a requirement when I would set them up for various game software betas. 

    Bruce
      britishwonderings
      Enthusiast I
      June 20, 2020

      Reading between the lines I’d say that the update has remedied the problem implying that it is a software/firmware issue. But that pure conjecture on my part since I don’t have the Beta update.

      Beam. 2x Play:1 - 2x Play One (gen 2) - Sub - 2x Play 5 - Move
      AndyWUK
      Lyricist III
      June 20, 2020

      The bass issue has not been fixed by the beta update. Pity. 

      PowdeRiver
      Lyricist III
      June 20, 2020

      Were there any updates inside the beta app?

      bbalz
      Renowned Enthusiast I
      June 20, 2020

      The bass issue has not been fixed by the beta update. Pity. 

      Agreed.

      lohr500
      Prodigy I
      June 21, 2020

      The bass issue has not been fixed by the beta update. Pity. 

      Have you been involved in the testing, or are you basing your comments on the Reddit and other discussions? Most of what I saw on Reddit suggests the fix does work.

      AndyWUK
      Lyricist III
      June 21, 2020

      As a beta tester I have performed all the actions required of me. 
      I really hope this gets sorted out soon before people are forced to send their units back. 
      I think that if there is no resolution by the end of this week people will have no choice due to various return timescales. 
      Like most I just want my new Arc to blow me away. 

        lohr500
        Prodigy I
        June 21, 2020

        As a beta tester I have performed all the actions required of me. 
        I really hope this gets sorted out soon before people are forced to send their units back. 
        I think that if there is no resolution by the end of this week people will have no choice due to various return timescales. 
        Like most I just want my new Arc to blow me away. 

        Thanks for the update AndyWUK. Good to hear 1st hand from someone involved in the testing.

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