Enthusiast II

Answered

Sonos Arc - Metallic Sound

1017 replies
128933 views

Hi All.

It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly.

Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers.

I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?!

Anyone else feels that Arc is over-emphasizing the highs with compromised mids?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

S

Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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Heilo the Dog

Lyricist I

Having the exact same issue. I believe there’s an issue with the Trueplay calibration when done via an iPhone (at least me and my husband's iPhone 11). Tries tuning with a first-generation iPad Pro and the results were much better. That incredibly harsh, metallic trebly heavy sound is gone. Can anyone else see if this works better for them?

@Heilo the Dog I noticed the exact same thing. TruPlay done with iPad Pro did bring down those harsh trebles, albiet with compromised details. Then I redid the TruPlay again with my iPhone XS, and no surprise - the harsh and metallic treble came back. I plan to repeat this process multiple times to validate our hypothesis.

So I repeated the Truplay again with both iPad Pro and iPhone XS. I can confirm that harsh trebles go away with iPad Pro Truplay, though it does not sound as detailed and clear. Vocals sound like they are using mask. iPhone Truplay did bring the clarity back, but the “highs are too high” scenario came back with lacking mid-ranges.

I think the enhanced truplay that Sonos is implementing might be a culprit here. This is specifically affecting iPhones. @Ryan S Can you forward this to the team if you think it’s worthwhile? Thanks!

UPDATE

So today I had a friend let me use his iPhone 8s to try a calibration and I can’t believe what a difference it made. It’s much warmer and more full sounding (like my previous playbar sounded). I have a theory that there is an issue with the microphones on the newer iOS devices that is causing this terrible trueplay effect. I saw someone mention how a mesh screen can impact a frequencies ability to pass through. Waterproof mesh materials also affect frequency passthrough effectiveness. Will be interesting to see how exactly this gets fixed. I almost wished they would support some third party Bluetooth mic or sell an accessory that would do the tuning. Then the android people could also benefit.

ant0

Trending Lyricist I

Hi everyone, I just read the whole topic briefly and yes there is something off with the Arc, I am so disappointed and I am returning it next week.

I was waiting for it to replace the Beam in a 5.1 setup which was ok but definitely the weak link in this setup.
The Arc arrived and noticed the Bass issue right away, it also sounds bad for music with the centre channel almost dead in some songs, vocals come out on the side and do not come straight at you, I have also had some movie scenes where sound effects were almost muted and voices really low, music comes on and it shakes the whole room. On a side note my TV isn’t Atmos compatible.

It is not tuned properly and what really gets me is how a lot of people say it sounds amazing, maybe when you have an Atmos compatible TV or I don’t know but I have enough of trying to figure out why what where who.
In Australia it retails at AUD$1400 so this is not possible for me to justify having a sound bar costing so much and having such a unbalanced sound.

i love my Ones, love my Play 5 but for home theatre Sonos is not for me. Adding to this no HDMI input which is also asking for a new TV to get the full potential and you never stop spending money.

I am taking Sonos the Amp route, don’t care so much about Atmos and at least I will have something great for music at the same price….I mean I hope!
In the end if you’re not happy it’s just not the right product for you

Good luck guys

L

LiveMixEng22

Lyricist I

Hi All.

It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly.

Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers.

I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?!

Anyone else feels that Arc is over-emphasizing the highs with compromised mids?

I also am having a huge issue with the highs being too emphasized. I have been measuring the performance of my Sonos Arc and am seeing a huge flat response in the range from about 375hz to 1khz. There is just nothing really there. No movement on a spectrum analyzer, and the sound lacks any warmth to it. I fiddled with the EQ settings and managed to get a slight gain in that range by turning down the Treble and turning up the Bass, but it overall is very, very cold-sounding. To listen to this for long periods of time is actually quite irritating. Podcasts and other streamed audio dialogue is painful. Sonos, can we get a fix for this ASAP?

Thanks!

R

Reefy

Enthusiast I

Hi All.

It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly.

Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers.

I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?!

Anyone else feels that Arc is over-emphasizing the highs with compromised mids?

I also am having a huge issue with the highs being too emphasized. I have been measuring the performance of my Sonos Arc and am seeing a huge flat response in the range from about 375hz to 1khz. There is just nothing really there. No movement on a spectrum analyzer, and the sound lacks any warmth to it. I fiddled with the EQ settings and managed to get a slight gain in that range by turning down the Treble and turning up the Bass, but it overall is very, very cold-sounding. To listen to this for long periods of time is actually quite irritating. Podcasts and other streamed audio dialogue is painful. Sonos, can we get a fix for this ASAP?

Thanks!

Same here! It’s really mind blowing that a firmware practically DOA.. dead on arrival!
sonos said they had their plate full fixing other items on the arc. Probably fixing the bass issue first… then they will look into this issue. I’ll prob end up returning my arc to Sonos and buy it
again done the road when/if they get they get around to finishing this product. Yes this seem like an unfinished product...and now they are working to finish it once it was released.

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wilwong829

Enthusiast II

Just wonder if this metallic sound comes at whatever volume or just when playing very loudly?

T

TomMcNally

Contributor I

Just wonder if this metallic sound comes at whatever volume or just when playing very loudly?

Seems to be the case at all levels of volume, at least for me anyway. Really hope they fix this and will be ready to return it if I don’t hear any update on progress soon. Will definitely be skeptical about buying Sonos products at launch or even at all now to be honest.

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RadiQal

Lyricist I

What a relief for me to stumble across this topic. I thought I was the only one thinking the Arc was such an expensive disappointment… Sounding really flat, distorted base from 40% volume and up, weird soundstage from the rears (2x One’s). Truplayed with a iPhone Xs.

I’ll follow this thread.

Is there any form of recognition or acknowledgement from Sonos yet? Definitely returning the Arc within 30 days when there is no solution available.

BMF

Prodigy III

What a relief for me to stumble across this topic. I thought I was the only one thinking the Arc was such an expensive disappointment… Sounding really flat, distorted base from 40% volume and up, weird soundstage from the rears (2x One’s). Truplayed with a iPhone Xs.

I’ll follow this thread.

Is there any form of recognition or acknowledgement from Sonos yet? Definitely returning the Arc within 30 days when there is no solution available.

Yes, Sonos have said they are looking at these issues, the bass issue was reported as their priority.

Other issues mentioned on this thread are going to be looked at, they have been asking for diagnostic reports to assist.

AdeRussell

Lyricist III

FWIW - I think the TruePlay explanation may well be true. If you want to screw-up your old playbar then re-tune it with a new iPhone XS-Max. I have playbar, Sub (gen 2) and 2 SL1s in the rear. When S2 came out I re-tuned. All week my wife has been complaining about the dialog quality on movies. Music was also bright. Then I re-tuned with a gen1 iPad Pro and is sounds great again!

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antx

Lyricist III

For Arc + Sub gen 3 to isolate the issue being trueplay, I tried re-tuning using my iphone 5, honestly there were some improvements but overall I am still disappointed and it does not look like Sonos will be able to fix all these with software updates. I am considering returning this and infact waiting for vizio elevate and probably will give that a chance this time. Since Sonos has not replied to my emails through support and they seem to have buried themself and seem lost.

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