Enthusiast II

Answered

Sonos Arc - Metallic Sound

1017 replies
128946 views

Hi All.

It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly.

Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers.

I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?!

Anyone else feels that Arc is over-emphasizing the highs with compromised mids?

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S

Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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phollin2

Lyricist III

Thanks I hadn’t seen that. Hopefully they come up with something in the next couple of weeks.

And you still haven’t read it.

Yes I have read it and fully understand.

The problem is that we are end consumers not beta testers. What I purchased, so far, is a very average, but very expensive, soundbar… are you suggesting I should be happy to wait through various software updates for them to get it right ???

A

amoney

Lyricist I

Has Sonos at least acknowledged this issue? I’m on the fence between Sonos Arc/Sub or LG Sn10yg. I’m not in a big rush so I’m willing to wait a month since its on back order anyway. Otherwise Ill get the LG and save some coin.

K

knafets

Lyricist III

A reminder for anyone who has been ignoring the following up to now…

https://en.community.sonos.com/home-theater-228993/sonos-arc-metallic-sound-6843110?postid=16450184#post16450184

Is just filled in the form, please everyone fill in this form, it might help bringing this problem higher on the priority-list

J

jarehrs

Lyricist II

Today I got he information that my order has been cancelled. I called the company and I asked why they won’t deliver my Sonos Arc and they just told there has been problems to get any more of them. They will continue to sell all other Sonos products but at this point they decided to remove Arc from all their local shops and entire web shop. (I suppose they are the biggest dealer over here).

Hopefully this is not a recall :-(

I will continue with my Beam and I will continue to read this support forum because I will get the Arc when they have got things fixed!

K

knafets

Lyricist III

Hmm...thats worrying….

Come on Sonos! please give us some information of this problem, otherwise all kinds of negative stories/theories will flood the internet!!!

Potentially leading to Sonos brand damage….

If there is a problem, just admit it...that’s called damage control….(ignoring it hoping it will blow over is an illusion)

M

Mitchellsx

Renowned Enthusiast II

Hmm...thats worrying….

Come on Sonos! please give us some information of this problem, otherwise all kinds of negative stories/theories will flood the internet!!!

Potentially leading to Sonos brand damage….

If there is a problem, just admit it...that’s called damage control….(ignoring it hoping it will blow over is an illusion)

Agree all seems bit to quiet on here from the Sonos end, really hoping a software fix can sort these issues out.

B

bjl

Trending Lyricist I

Today I got he information that my order has been cancelled. I called the company and I asked why they won’t deliver my Sonos Arc and they just told there has been problems to get any more of them. They will continue to sell all other Sonos products but at this point they decided to remove Arc from all their local shops and entire web shop. (I suppose they are the biggest dealer over here).

Hopefully this is not a recall :-(

I will continue with my Beam and I will continue to read this support forum because I will get the Arc when they have got things fixed!

Strange. I can see that the Arc is still listed on the Sonos’ site (https://www.sonos.com/en-us/shop/arc.html). Backordered and shipping on August 14.Sub is backordered and shipping on August 21 (https://www.sonos.com/en-us/shop/sub.html).

G

GReeeeN

Trending Lyricist I

I’m getting migraines every single night since moving to the Arc. Sonos please provide an update, I really love the Arc but if this cannot be fixed, I need to return my Arc/ Sub/ 2x ones purchase because it’s just unbearable.

the dialogue sound way too high and tingy and my ears are hurting after 30-45 minutes alone. Every night I’ve gone to bed with sore ears and a headache since moving to the arc soul based on how the dialogue sounds. Tuneplayed, eq treble -8 and all.

J

jarehrs

Lyricist II

Today I got he information that my order has been cancelled. I called the company and I asked why they won’t deliver my Sonos Arc and they just told there has been problems to get any more of them. They will continue to sell all other Sonos products but at this point they decided to remove Arc from all their local shops and entire web shop. (I suppose they are the biggest dealer over here).

Hopefully this is not a recall :-(

I will continue with my Beam and I will continue to read this support forum because I will get the Arc when they have got things fixed!

Strange. I can see that the Arc is still listed on the Sonos’ site (https://www.sonos.com/en-us/shop/arc.html). Backordered and shipping on August 14.Sub is backordered and shipping on August 21 (https://www.sonos.com/en-us/shop/sub.html).

The order was from a big dealer, not directly from Sonos. Probably they will start to sell them as soon as they can get them.

M

Mitchellsx

Renowned Enthusiast II

Just been on technical chat in regards to this issue, they just offered to warranty replace mine. declined and said would rather wait for an update for now. Will give it 3 weeks to see if Sonos come up with anything, then think about warranty replacing.

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