Sonos Arc - Best Buy backorder

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Has anyone ordered the Arc from Best Buy? I ordered mine on August 13, and still no info on when this will be delivered. Best Buy customer service unable to get any info.

Sonos Arc

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AirgetlamAnswer

You may get a better resolution if you were to contact someone at Best Buy. They don’t maintain a presence in the Sonos boards, and I’m pretty sure Sonos has no control over Best Buy.

Bruce

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Bluestreak

Lyricist I

I ordered a Black Arc on 8/21 at BB. Without any ETA or warning I got a Ready to pick up email on 9/4. I was told it was the only one that came to the store. None are in stock in the area and now it shows sold out vs “coming soon”. Guess I got lucky.

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mooneytp20

Lyricist II

On Sep 2nd I order the Arc and (2) One speakers (Gen 2). I was able to pick up the Sub on day of purchase.

Both One speakers arrived on Sep 10th

Still waiting on shipping date for the Arc (as of Sep 17th)

I’ll update when I get the shipping notification for the Arc from Bestbuy.

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press045

Lyricist II

I ordered the Arc on September 3 at Best Buy, having it shipped to me. Tomorrow will be three weeks and I have heard nothing.

AirgetlamAnswer

You may get a better resolution if you were to contact someone at Best Buy. They don’t maintain a presence in the Sonos boards, and I’m pretty sure Sonos has no control over Best Buy.

Bruce

M

MiddKid

Contributor I

You may get a better resolution if you were to contact someone at Best Buy. They don’t maintain a presence in the Sonos boards, and I’m pretty sure Sonos has no control over Best Buy.

It’s less about getting an answer from Sonos/Best Buy and more about getting reference points from other users. That’s what brought me here from Google. I purchased an Arc from BB on 9/13 and nothing. BB customer service can’t tell us anything (as the original poster indicated). Seeing these posts on here lets me know I’m likely going to be waiting a LONG time.

I think what’s frustrating people is that instead of moving to “Sold Out” like BB normally does, they are still taking orders with absolutely zero indication of timing. Only messaging is “Getting more soon,” yet no one at BB can define “soon.”

Airgetlam

I was responding more to press045’s post than any previous one. I get what the intent of the thread, but it sounded like there was a desire for a better response than just ‘me too’. I certainly want everyone to get their equipment as quickly as it is ordered, and just want to be sure that their getting assistance from those who are best able to help them.

Bruce

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MiddKid

Contributor I

I was responding more to press045’s post than any previous one. I get what the intent of the thread, but it sounded like there was a desire for a better response than just ‘me too’. I certainly want everyone to get their equipment as quickly as it is ordered, and just want to be sure that their getting assistance from those who are best able to help them.

Gotcha!

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press045

Lyricist II

Yeah, sorry. I was just sharing, wondering if anyone has gotten any more feedback from Best Buy. I asked if they can ballpark based on when orders are shipping for others...no response yet.