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hchang22
Contributor I
September 7, 2020
Answered

Sonos Arc - Best Buy backorder

Has anyone ordered the Arc from Best Buy? I ordered mine on August 13, and still no info on when this will be delivered. Best Buy customer service unable to get any info.

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Airgetlam
AirgetlamAnswer
September 23, 2020

You may get a better resolution if you were to contact someone at Best Buy. They don’t maintain a presence in the Sonos boards, and I’m pretty sure Sonos has no control over Best Buy. 

Bruce
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20 replies

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lancerynearson
Lyricist II
September 26, 2020

I ordered mine on bestbuy.com on August 31st… still just saids “

We'll let you know when it ships.

Getting it Ready

“
said that since I ordered.

Employee in store told me it would be faster to ship as he thinks they’ll fill online orders first and there hasn’t been any in the store, but idk. 
 

Crazy that Sonos.com is showing end of Oct now.

MiddKid
Contributor I
September 26, 2020

As a follow-up, yesterday I switched mine back to shipping instead of store pickup.  Just now I went in and all the options to edit my order are now greyed out and there is a “Why Can’t I Make Changes” link.  So presumably mine is close to shipping.  As a recap:

  • Ordered 9/13 for shipping
  • Changed to in-store pickup on 9/19
  • Changed back to shipping on 9/25
  • This morning, 9/26, the order is no longer edit-able.

I’ll provide a further update when it ships.

 

lancerynearson
Lyricist II
September 26, 2020

Mine too is greyed out and there is a “Why Can’t I Make Changes” link as of this morning. 
 

Ordered on Aug 31st

    jlsellers00
    Lyricist I
    September 26, 2020

    As a follow-up, yesterday I switched mine back to shipping instead of store pickup.  Just now I went in and all the options to edit my order are now greyed out and there is a “Why Can’t I Make Changes” link.  So presumably mine is close to shipping.  As a recap:

    • Ordered 9/13 for shipping
    • Changed to in-store pickup on 9/19
    • Changed back to shipping on 9/25
    • This morning, 9/26, the order is no longer edit-able.

    I’ll provide a further update when it ships.

     

    I would think shipping direct versus in store pick up would be faster because the items doesn’t bounce around through their distribution process.  

    MiddKid
    Contributor I
    September 28, 2020

    As a follow-up, yesterday I switched mine back to shipping instead of store pickup.  Just now I went in and all the options to edit my order are now greyed out and there is a “Why Can’t I Make Changes” link.  So presumably mine is close to shipping.  As a recap:

    • Ordered 9/13 for shipping
    • Changed to in-store pickup on 9/19
    • Changed back to shipping on 9/25
    • This morning, 9/26, the order is no longer edit-able.

    I’ll provide a further update when it ships.

     

    Received a shipping email from Best Buy today, 9/27.

    press045
    Lyricist II
    September 29, 2020

    I ordered the Arc on September 3 at Best Buy, having it shipped to me. Tomorrow will be three weeks and I have heard nothing.

    Just wanted to update. My Arc shipped last night. So, it took about 3.5 weeks. Thanks!

    mooneytp20
    Lyricist II
    September 29, 2020

    On Sep 2nd I order the Arc and (2) One speakers (Gen 2).  I was able to pick up the Sub on day of purchase.

    Both One speakers arrived on Sep 10th

    Still waiting on shipping date for the Arc (as of Sep 17th)

    I’ll update when I get the shipping notification for the Arc from Bestbuy.

    I received an update on this today - the Arc is in transit and will arrive on (10/1) - Item was order from BestBuy on (9/2)

    SonosLaggard
    Lyricist I
    September 30, 2020

    On Sep 2nd I order the Arc and (2) One speakers (Gen 2).  I was able to pick up the Sub on day of purchase.

    Both One speakers arrived on Sep 10th

    Still waiting on shipping date for the Arc (as of Sep 17th)

    I’ll update when I get the shipping notification for the Arc from Bestbuy.

    I received an update on this today - the Arc is in transit and will arrive on (10/1) - Item was order from BestBuy on (9/2)

    I guess I should have ordered mine from Best Buy.  I bought it directly from Sonos.  Ordered on August 24th and it still hasn’t shipped as of 9/30.  Sales support could offer no information about when it will ship.

    Sawrub
    Trending Lyricist I
    October 5, 2020

    On Sep 2nd I order the Arc and (2) One speakers (Gen 2).  I was able to pick up the Sub on day of purchase.

    Both One speakers arrived on Sep 10th

    Still waiting on shipping date for the Arc (as of Sep 17th)

    I’ll update when I get the shipping notification for the Arc from Bestbuy.

    I received an update on this today - the Arc is in transit and will arrive on (10/1) - Item was order from BestBuy on (9/2)

    I guess I should have ordered mine from Best Buy.  I bought it directly from Sonos.  Ordered on August 24th and it still hasn’t shipped as of 9/30.  Sales support could offer no information about when it will ship.

    I am on same boat ordered Arc from direct website have heard nothing. Last time I checked they told me 30th October to be earliest. 

    markmc611
    Lyricist I
    October 23, 2020

    I ordered mine from Best Buy, in store, on the 26th of September, received it on the 13th of October. I’m out in Silverdale, WA. They had one guy, at the main customer service desk, placing ALL orders for the Arc. GREAT store BB.

    Just waiting for the mounting kit to be in stock now.

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