Problem with Apple TV 4K
Best answer by MikeV
After turning that off, you might need to tell the Apple TV how to control volume so the volume buttons on the Apple TV remote work... you should be able to tell it to use Sonos via IR, and that should work without needing to program anything else.
+21After turning that off, you might need to tell the Apple TV how to control volume so the volume buttons on the Apple TV remote work... you should be able to tell it to use Sonos via IR, and that should work without needing to program anything else.
I, too, have this same problem with my Bean + 2 One SL’s. Nearly two hours on the phone with Sonos support and they concluded I needed to speak with Apple. The call with a Senior Wireless Advisor at Apple was much shorter. What I learned is that because the Sonos speakers are connected to Apple TV via Wifi (except the Beam), I must reselect the audio output every time Apple TV powers up. Therefore, according to Apple, the Airplay 2 functionality is working precisely as it was designed. However, nowhere in any Apple or Sonos published literature am I able to see that to use the two systems together, requires the user to select the preferred audio output after each power up. I find that to be quite misleading from both the Apple side and the Sonos side. Finally, the Apple advisor suggested I provide feedback at apple.com/feedback adding that if enough people complain about it, maybe Apple will do something about it.
+23The Beam is connected to the TV HDMI-ARC. However, every time I turn off the TV and back on again, Apple TV defaults to only the Beam and ignores the One SL’s.
+23The Beam is connected to the TV HDMI-ARC. However, every time I turn off the TV and back on again, Apple TV defaults to only the Beam and ignores the One SL’s.
Are the SLs Paired, or Grouped? To work as surrounds they need to be Paired with the Beam.
They are grouped. I am not interested in surround sound but rather just stereo sound amongst the three speakers in an open room.
+23They are grouped. I am not interested in surround sound but rather just stereo sound amongst the three speakers in an open room.
Ok that makes a lot more sense now. (Your problem, that is). I think you need to deselect “Ungroup on autoplay” on the Beam, so that when the TV starts up, it doesn’t dump the SLs that are grouped to it.
+23Thanks for sticking with me on this. However, “Ungroup on auto play” is already deselected.
Hmm, ok, but I’m not sure where AirPlay figures in your configuration, and I remain perplexed by Apple’s comment “the Sonos speakers are connected to Apple TV via Wifi” so I think there is more to this than meets my eye.
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