Please add support for DTS for the Sonos Playbar.

To say they are unfriendly...The few times that I have, and the couple times my friends have interacted with Sonos it's been great. If you swing to the sonos forums there has been dozens of features that have been implemented (alarm, sleep timer, favorites, cross fade etc) from users.
Yes and no. Yes, the starter driving me up the wall was the missing DTS support. No, the main reason is Sonos was not willing to give comprehensive answers. In general I asked Sonos just for a simple commitment about the current PLAYBAR hardware and the missing DTS support. They send standard excuses and marketing chit-chat. I asked several times patiently, but nothing. Therefore I indeed returned all Sonos equipment. I finally don't want to keep a single piece of Sonos hardware. I hate customer lock-in situations, but nevertheless I gave Sonos a good and easy chance to convince me ... and they missed it. It's time to talk also to other players in the multi room game.

Hello everybody. First I have to say that I'm one of those waiting for the DTS support to buy the Playbar (and the Sub). But I was wondering about two things when I was reading all the posts here: - Many comments are very aggressive. I don't think that this discussion shows that Sonos is arrogant. They just made a wrong decision and now it's not so easy to fix this. If you take a look at the ranking of the "ideas", you'll see that are other topics ranked higher than this one (anyway DTS is number one in my personal ranking). Next thing is that I understand completely that any commitment from Sonos (either in chat mail or anywhere else) would have real bad consequences for them if for any reason they cannot implement support. So for sure they don't give a clear answer YET. - Do most of you have DTS passthrough on your TVs? I mean I'm also waiting for DTS but I already accepted that 5.1 is only possible with a optical hub. If you have passthrough what are your TV models? In the end I need to say, that I'm also disappointed in the Playbar, because it doesn't fit my needs completely until a) they add DTS support and unfortunately b) until I got a new TV that supports 5.1 output from a HDMI source. So I'll either wait for DTS to have a Soundbar that requires manual optical switching with full 5.1 support OR I buy a new TV OR I buy Sonos connect for my existing Canton DM.90 OR I wait for Playbar2. Thomas
Hi Bernd, Thanks for responding and I want to let you know that we hear you loud and clear. All the same, as a company Sonos has nothing further to share about the posibility of DTS support, either yes or no, at this time. We understand that this is a dealbreaker for you and for what it's worth, we're truly sorry to see you go. Best, John

To say they are unfriendly...The few times that I have, and the couple times my friends have interacted with Sonos it's been great. If you swing to the sonos forums there has been dozens of features that have been implemented (alarm, sleep timer, favorites, cross fade etc) from users.
Bernd you have spoken to Sonos by returning your equipment. Eventually once the newest wears off of the Playbar and sales begin to stall that will be the only time Sonos decides to add support for DTS audio. I had to recommend against using Sonos to the CFO of our company. Our CAO told him instead of spending ten times more for whole home audio and video distribution that he could use the Sonos instead, but I tampered that real quick by mentioning that the lack of DTS support will cause him fits when he played any Bluray that only has DTS audio streams. People in those positions do not like dealing with switching audio streams, etc. They just want what ever solution they incorporate into their homes to work. Just think about that one conversation that I had with him regarding not using Sonos. Just think about how many of his colleagues, family and friends that will deter from the company Sonos. Speak by doing exactly what you, I, and others have done and that is return you equipment and promote another organization. Sonos is not the only company in the world that has home audio equipment.

I just had a look into my crystal ball that told me that in about six months DTS support will be implemented. And all those like Bernd who have returned their equipment in favour of some competitor will be sorry then! No, seriously, I want DTS too, but give the Sonos guys some time to get it right. Just yelling at them won't do any good. And as we can see from the past, they were implementing some new features into already existing products, so they seem to care about existing customers, too.

We are not yelling we try to keep it civil but also keep it practical company listen more when you return the products or don't buy their product... don't call name, don't get upset, don't go crazy on the forum just return your product and said it lacks DTS support I don't want it.....Votes with your wallet always works....

I own a Playbar and a Sub. My TV is an LG 42LW5500, connected on it are a Bluray Player LG BD420 on HDMI1, and a Sat Receiver VuSolo on HDMI2. From Sat receiver, the sound is Stereo, DD2.0 or DD5.1, those are correctly passed through to the Playbar. From the Bluray Player, in the setup, the Audio Digital Output was set to DTS, on the Playbar, even if you chose DD5.1 or DTS, it was always Stereo. I've changed on the BluRay Player from DTS to BitStream, now DD5.1 is passed through, but, of course DTS stays as Stereo. In my case I have two limitation regarding DTS, first the TV, I suppose it do not support DTS pass through, and the Playbar! I can understand Bernd's frustration, but I don't have buy the Playbar by Sonos, so I had only 14 days to send it back the device. If we suppose that DTS will be supported in the future, then I have to buy a Toslink Switch. I think the sound for the music is amazing for all Sonos devices, and this was the first, and I use more the Playbar for the music as for the TV, so my decision would to not return the Playbar. We are in the beginning of the Playbar history, I think to implement DTS is not simply add some more lines of source codes, I want to give Sonos more time to do it, when I see the quality of the products and the software, the engineers are serious and smart guys!

I own a Playbar and a Sub. My TV is an LG 42LW5500, connected on it are a Bluray Player LG BD420 on HDMI1, and a Sat Receiver VuSolo on HDMI2. From Sat receiver, the sound is Stereo, DD2.0 or DD5.1, those are correctly passed through to the Playbar. From the Bluray Player, in the setup, the Audio Digital Output was set to DTS, on the Playbar, even if you chose DD5.1 or DTS, it was always Stereo. I've changed on the BluRay Player from DTS to BitStream, now DD5.1 is passed through, but, of course DTS stays as Stereo. In my case I have two limitation regarding DTS, first the TV, I suppose it do not support DTS pass through, and the Playbar! I can understand Bernd's frustration, but I don't have buy the Playbar by Sonos, so I had only 14 days to send it back the device. If we suppose that DTS will be supported in the future, then I have to buy a Toslink Switch. I think the sound for the music is amazing for all Sonos devices, and this was the first, and I use more the Playbar for the music as for the TV, so my decision would to not return the Playbar. We are in the beginning of the Playbar history, I think to implement DTS is not simply add some more lines of source codes, I want to give Sonos more time to do it, when I see the quality of the products and the software, the engineers are serious and smart guys!
I agree the sound is amazing for music as I have switched to Playbar from a Yamaha YSP sound bar and even though the Yamaha had DTS, the quality of Playbar beats it. I would like DTS but its not the end of the world if it doesn't arrive as I now buy films through Apple TV more than Blu-ray now. This way I get both full HD with the dolby digital 5.1 track with it too.

I just had a look into my crystal ball that told me that in about six months DTS support will be implemented. And all those like Bernd who have returned their equipment in favour of some competitor will be sorry then! No, seriously, I want DTS too, but give the Sonos guys some time to get it right. Just yelling at them won't do any good. And as we can see from the past, they were implementing some new features into already existing products, so they seem to care about existing customers, too.
Frieder, my decision to return the scrappy PLAYBAR without DTS depends on missing hard facts from Sonos, not a crystal ball opinion or crystal ball wish. I'm still free in my decision to go for Sonos as soon as the PLAYBAR v2 with DTS, HD DD, HD DTS, THX, HDMI or that ever Sonos decides to put in to the bucket, is going to be available. In six month I'm not going to have an unsupported PLAYBAR v1 not capable to get the updates for DTS at all or with just restricted DTS support due to unknown or just not communicated hardware limitations. Trust them and finally get disappointed about the limited functionality of your 'beta:PLAYBAR v1 without DTS' or maybe not. I'm not in a hurry, I keep my money in my hand and going to throw it at Sonos or another competitor in a free decision because I'm not in a customer lock-in situation to Sonos. As an example just think about the apple shift to the lightning connector. It's your decision to stay with your '30-pin-style'-PLAYBAR I wish you well, but I've warned you.

We are not yelling we try to keep it civil but also keep it practical company listen more when you return the products or don't buy their product... don't call name, don't get upset, don't go crazy on the forum just return your product and said it lacks DTS support I don't want it.....Votes with your wallet always works....
I got my money back, I got my money back ... ... therefore I'm free to go for thatever I want. ... therefore I'm not hoping Sonos is going to fulfill my wishes.

I own a Playbar and a Sub. My TV is an LG 42LW5500, connected on it are a Bluray Player LG BD420 on HDMI1, and a Sat Receiver VuSolo on HDMI2. From Sat receiver, the sound is Stereo, DD2.0 or DD5.1, those are correctly passed through to the Playbar. From the Bluray Player, in the setup, the Audio Digital Output was set to DTS, on the Playbar, even if you chose DD5.1 or DTS, it was always Stereo. I've changed on the BluRay Player from DTS to BitStream, now DD5.1 is passed through, but, of course DTS stays as Stereo. In my case I have two limitation regarding DTS, first the TV, I suppose it do not support DTS pass through, and the Playbar! I can understand Bernd's frustration, but I don't have buy the Playbar by Sonos, so I had only 14 days to send it back the device. If we suppose that DTS will be supported in the future, then I have to buy a Toslink Switch. I think the sound for the music is amazing for all Sonos devices, and this was the first, and I use more the Playbar for the music as for the TV, so my decision would to not return the Playbar. We are in the beginning of the Playbar history, I think to implement DTS is not simply add some more lines of source codes, I want to give Sonos more time to do it, when I see the quality of the products and the software, the engineers are serious and smart guys!
Just for music all Sonos players are fine. Music players are Sonos' core competence. The current 'PLAYBAR home cinema solution' is Sonos' very first tumbling step into a new business. I'm not likely to tumble with Sonos. In case I pay out good money ... ... I want a good solution for the good money. In case I accept an early adopter situation ... ... first of all I want to know it in forefront ... I want clear commitments to customers ... I want open-minded and fair-minded communications ... but I don't want pre-written standard replies - as Sonos does ... but I don't want marketing chit-chat - as Sonos does Anyway, the current Sonos solution is not good enough for the amount of good money you need to pay, neither is the early adopter situation with Sonos convincing me to tumble ahead with their 'beta:PLAYBAR v1 without DTS' Therefore give your money a voice and return the PLAYBAR without DTS instantly. Return it ! Return it ! Retrun it !