Please add support for DTS for the Sonos Playbar.

Hello everybody. First I have to say that I'm one of those waiting for the DTS support to buy the Playbar (and the Sub). But I was wondering about two things when I was reading all the posts here: - Many comments are very aggressive. I don't think that this discussion shows that Sonos is arrogant. They just made a wrong decision and now it's not so easy to fix this. If you take a look at the ranking of the "ideas", you'll see that are other topics ranked higher than this one (anyway DTS is number one in my personal ranking). Next thing is that I understand completely that any commitment from Sonos (either in chat mail or anywhere else) would have real bad consequences for them if for any reason they cannot implement support. So for sure they don't give a clear answer YET. - Do most of you have DTS passthrough on your TVs? I mean I'm also waiting for DTS but I already accepted that 5.1 is only possible with a optical hub. If you have passthrough what are your TV models? In the end I need to say, that I'm also disappointed in the Playbar, because it doesn't fit my needs completely until a) they add DTS support and unfortunately b) until I got a new TV that supports 5.1 output from a HDMI source. So I'll either wait for DTS to have a Soundbar that requires manual optical switching with full 5.1 support OR I buy a new TV OR I buy Sonos connect for my existing Canton DM.90 OR I wait for Playbar2. Thomas

Hi, I have now tested my TV (it's a 8-series, Samsung LED UE55D8000). I have a file with both DTS and DD5.1 audio track. - While using the media player (Plex) I have a true DD5.1 with the DD audio track (Sonos telling me that it is a DD5.1 source) and silence with the DTS track (SONOS is telling me that is a Stereo source) - While using the same file but played on a computer connected to the TV with a HDMI cable I get exactly the same behaviour (OK with DD5.1 and silence with DTS track) The conclusion is that there are TVs that do pass through the digital signal even when connected to the HDMI. (and my TV is two years old...) So for me the playbar is almost perfect (will be with DTS) So, what I am waiting for is for SONOS to implement the DTS and allow me to enjoy fully of the wonderful sound that DTS offer. And yes, this is fully possible to implement on the existing HW. Why shouldn't? They confirmed it already...And SONOS is keen about their brand and they will do it. It's just a matter of time.... Regards, Adrian

Hi, I have now tested my TV (it's a 8-series, Samsung LED UE55D8000). I have a file with both DTS and DD5.1 audio track. - While using the media player (Plex) I have a true DD5.1 with the DD audio track (Sonos telling me that it is a DD5.1 source) and silence with the DTS track (SONOS is telling me that is a Stereo source) - While using the same file but played on a computer connected to the TV with a HDMI cable I get exactly the same behaviour (OK with DD5.1 and silence with DTS track) The conclusion is that there are TVs that do pass through the digital signal even when connected to the HDMI. (and my TV is two years old...) So for me the playbar is almost perfect (will be with DTS) So, what I am waiting for is for SONOS to implement the DTS and allow me to enjoy fully of the wonderful sound that DTS offer. And yes, this is fully possible to implement on the existing HW. Why shouldn't? They confirmed it already...And SONOS is keen about their brand and they will do it. It's just a matter of time.... Regards, Adrian
I would also love to see my movies via plex on the Samsung TV and listen to the DTS track via Sonos Playbar/Sub/Play: 3! It seems quite logical to me that Sonos won't commit the DTS support until they made sure, that everything works fine and the new software release will support DTS for sure. But then what's the problem? Is it just a question of licening fees as stated above? As this thread shows there is quite a demand for DTS support and - despite the limitation of actual TVs - quite a few situations were the DTS track would be available for the sonos system (Plex/TV passthrough/direct connection). This thread has become a top five place in the popular ideas within a short time and an amazing number of replies and likes! It's up to you Sonos: Let us know what you intend to do or just keep silent and we know that there have to be bigger problems than just the question of licening. One thing is clear for me: I would love to buy a playbar (and a Sub) for a great movie expierence but I will certainly not do that before DTS support is confirmed! If not just a few but all customers do the same and wait to buy / or return the playbar until DTS is fully supported - we will hear soon from Sonos. The sooner the better...

Hello everybody. First I have to say that I'm one of those waiting for the DTS support to buy the Playbar (and the Sub). But I was wondering about two things when I was reading all the posts here: - Many comments are very aggressive. I don't think that this discussion shows that Sonos is arrogant. They just made a wrong decision and now it's not so easy to fix this. If you take a look at the ranking of the "ideas", you'll see that are other topics ranked higher than this one (anyway DTS is number one in my personal ranking). Next thing is that I understand completely that any commitment from Sonos (either in chat mail or anywhere else) would have real bad consequences for them if for any reason they cannot implement support. So for sure they don't give a clear answer YET. - Do most of you have DTS passthrough on your TVs? I mean I'm also waiting for DTS but I already accepted that 5.1 is only possible with a optical hub. If you have passthrough what are your TV models? In the end I need to say, that I'm also disappointed in the Playbar, because it doesn't fit my needs completely until a) they add DTS support and unfortunately b) until I got a new TV that supports 5.1 output from a HDMI source. So I'll either wait for DTS to have a Soundbar that requires manual optical switching with full 5.1 support OR I buy a new TV OR I buy Sonos connect for my existing Canton DM.90 OR I wait for Playbar2. Thomas
Even if it does not come across on a first read: I like the Sonos music players, they are fine, the concept is good and it works excellent for music. Period. The PLAYBAR and the Sonos home cinema approach is definitively not OK, due to the many wrong decision Sonos made on the product concepts and design. Biggest flaw is from my point of view the missing DTS support. Those wrong Sonos decisions are based on bad market research and/or ignoring their customers and/or ignoring the common home cinema profile and/or additional Sonos company profit on DTS license savings. The easy solution I asked patiently for several times was simple: Just confirm in writing the current PLAYBAR is absolutely OK to support DTS and Sonos is going to offer the DTS upgrade in 2013. I even did not ask for a free DTS upgrade, as a lot of other users. A simple answer from Sonos could have stop most of the hassle, but they do nothing, but babbling. In the meantime they are going on buffaloing customers with marketing statements as you still can see and read on the Sonos website: 'Plays all sources plugged in to your HD TV: satellite boxes, Blu-Ray players, and video game consoles. If it’s connected to your HD TV, PLAYBAR will play it.' This Sonos statement about the PLAYBAR is DEFINETEVLEY WRONG ! - Nothing else, but wrong. I paid on my free wish good money for a product called PLAYBAR as Sonos is describing on their website, but the given information on the website is wrong, I would say it’s intentionally wrong, an invalid and willing marketing fabrication. They are just offering the mad ‘Stereo Input with Sonos Virtual Surround Sound’ for at a minimum 80% of their customers and at a minimum for 80% of your video content, you also paid a lot of good money for. I’m likely to assume in the meantime they know they are wrong, but they keep going knowingly with this wrong information, they are not fair-minded. This is the main reason why I finally do not trust Sonos , especially their marketing, anymore. In my humble opinion they are more likely to waste my cash I paid for the PLAYBAR for whatever, but they do not confirm to me they are going to correct their errors they made on the initial launch. My wrong decision was to trust the Sonos marketing information and to buy this scrappy thing called PLAYBAR. In comparison to Sonos I’ve corrected my faulty decision and returned finally all Sonos products today. I got my good money back, no customer lock-in due to bad engineered Sonos equipment and I’m free for new business with a good and trustworthy supplier. Anyway I’m still asking for the product the Sonos marketing text is describing on their website, but it will be hard to convince me Sonos is indeed serious about home cinema use of their music products.

To all not fully satisfied PLAYBAR users missing DTS on the current PLAYBAR: Return the scrappy PLAYBAR without DTS! Return it! Return it! Return it! If you keep the scrappy PLAYBAR without DTS your opinion is not worth a tinker’s damn. It’s nice to see people counting on Sonos to be keen about their brand, to be serious about home cinema usage, but only for Sonos. From my point of view I can only see a typical profit driven arrogant company aware of their brand awareness and market share. As soon as they have your money, the user opinion is not worth a brass farthing for that kind of companies. Only profit counts for companies like Sonos, in this case profit by saving a few bucks on DTS licensing. And it's finally their business to generate cash. In case you keep the PLAYBAR scrap as scrappy as it is right now, you can probably wait for your DTS upgrade till the cows come home. Sonos is not your friend. They are not friendly. They just go for your money! Your money, nothing else matters! AGAIN: To all not fully satisfied PLAYBAR users missing DTS on the current PLAYBAR: Return the scrappy PLAYBAR without DTS! Return it! Return it! Return it!

To say they are unfriendly...The few times that I have, and the couple times my friends have interacted with Sonos it's been great. If you swing to the sonos forums there has been dozens of features that have been implemented (alarm, sleep timer, favorites, cross fade etc) from users.

Hello everybody. First I have to say that I'm one of those waiting for the DTS support to buy the Playbar (and the Sub). But I was wondering about two things when I was reading all the posts here: - Many comments are very aggressive. I don't think that this discussion shows that Sonos is arrogant. They just made a wrong decision and now it's not so easy to fix this. If you take a look at the ranking of the "ideas", you'll see that are other topics ranked higher than this one (anyway DTS is number one in my personal ranking). Next thing is that I understand completely that any commitment from Sonos (either in chat mail or anywhere else) would have real bad consequences for them if for any reason they cannot implement support. So for sure they don't give a clear answer YET. - Do most of you have DTS passthrough on your TVs? I mean I'm also waiting for DTS but I already accepted that 5.1 is only possible with a optical hub. If you have passthrough what are your TV models? In the end I need to say, that I'm also disappointed in the Playbar, because it doesn't fit my needs completely until a) they add DTS support and unfortunately b) until I got a new TV that supports 5.1 output from a HDMI source. So I'll either wait for DTS to have a Soundbar that requires manual optical switching with full 5.1 support OR I buy a new TV OR I buy Sonos connect for my existing Canton DM.90 OR I wait for Playbar2. Thomas
Hi Bernd, We're sorry to lose an enthusiastic customer like yourself but respect your decision to return the PLAYBAR based on the lack of DTS support. I want to thank you for sharing your comments with us here and wish you the best of luck with your next system. Regards, John

To say they are unfriendly...The few times that I have, and the couple times my friends have interacted with Sonos it's been great. If you swing to the sonos forums there has been dozens of features that have been implemented (alarm, sleep timer, favorites, cross fade etc) from users.
Don't get me wrong: All support persons at Sonos I talked to were very friendly and polite. Definitively no bad word about the people working at the Sonos' support team. Everything is fine about the people. Sonos as a business company is not friendly; they are as evil as every large profit organization.

To say they are unfriendly...The few times that I have, and the couple times my friends have interacted with Sonos it's been great. If you swing to the sonos forums there has been dozens of features that have been implemented (alarm, sleep timer, favorites, cross fade etc) from users.
Bc lack of dts? And/Or bc of they are not commenting when/if they will?

Hello everybody. First I have to say that I'm one of those waiting for the DTS support to buy the Playbar (and the Sub). But I was wondering about two things when I was reading all the posts here: - Many comments are very aggressive. I don't think that this discussion shows that Sonos is arrogant. They just made a wrong decision and now it's not so easy to fix this. If you take a look at the ranking of the "ideas", you'll see that are other topics ranked higher than this one (anyway DTS is number one in my personal ranking). Next thing is that I understand completely that any commitment from Sonos (either in chat mail or anywhere else) would have real bad consequences for them if for any reason they cannot implement support. So for sure they don't give a clear answer YET. - Do most of you have DTS passthrough on your TVs? I mean I'm also waiting for DTS but I already accepted that 5.1 is only possible with a optical hub. If you have passthrough what are your TV models? In the end I need to say, that I'm also disappointed in the Playbar, because it doesn't fit my needs completely until a) they add DTS support and unfortunately b) until I got a new TV that supports 5.1 output from a HDMI source. So I'll either wait for DTS to have a Soundbar that requires manual optical switching with full 5.1 support OR I buy a new TV OR I buy Sonos connect for my existing Canton DM.90 OR I wait for Playbar2. Thomas
Hi John, just for music I indeed enjoyed the PLAYBAR and the other Sonos music players. Nevertheless I returned everything, because for home cinema use in 5.1 it's not working properly. Sonos - as a company with a very high customer lock-in potential - simply missed to give me and a lot of other customers a clear statement about the future development and capabilities of the current PLAYBAR, especially on DTS. This customer lock-in potential is good and bad for Sonos: In case somebody goes for Sonos, it's very likely to expand the solution with more and more Sonos components. In case somebody does not, it's even more hard work to get him back at the table. My business case was not just about this little PLAYBAR thing, it was about a full multi room system for a 250qm lodge, including a lot of speakers, soundbars and some controllers. I must say, Sonos simply missed to walk through an open door, just by giving no comprehensive answers to my simple questions. Sincerely Bernd