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ChrisHz
Avid Contributor II
February 24, 2018

Playbase - Turn off Sony message "TV volume is fixed"

Hello,

I have set up my Playbase and it it works great with my Sony TV.
During the setup process the Playbase recognized my remote and everything works as desired with one exception.
When I change the volume with the remote the TV displays a message that the volume is fixed while the Playbase adjusts its volume.

Based on a search of this site, it appears that most people just set the TV volume back to variable to stop the message from being displayed. With this setup, I would guess that when you adjust the volume via the remote that both the TV and the Playbase are changing their respective volumes simultaneously. So, I would like to leave the TV set to fixed but still turn the message off.

I realize this is a not a Sonos problem but wondered if someone had encountered this issue and found a solution that turned the message off via a method other than changing the TV volume to variable.

Your assistance is appreciated.

Chris
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5 replies

bockersjv
bockersjv
Local Superstar
February 24, 2018
This bugged the hell out of me.

Have a look at this post Click here for the solution.

I know it's a small thing but having it fixed is great. Just beware that the volume numbers will be out of step and occasionally I need to set the volume to zero to get the number back to reasonable. You'll see what I mean whne you use this for a whils.
    Vacman
    Contributor I
    February 25, 2018
    Are u using tv remote or cable box, Directv, etc. If using something other than the tv remote choose a different brand for volume. If it’s a new Sony look around you should be able to find the Sonos volume commands in the Sony remote set up. You’ll need to start the volume set up in the Sonos over.
    Audio Video Professional
    bockersjv
    bockersjv
    Local Superstar
    February 25, 2018
    Vacman, The volume control works fine. It's just that the TV shows volume is fixed. The link I added shows how to remove the message.
    Vacman
    Contributor I
    February 25, 2018
    Doesn't that fix mean you have two things controlling the volume. You set the Sonos at a certain level say 50% than control the amount the Sonos is receiving by turning up the line level output volume of the TV with the TV remote. What happens when you you switch over to a music feed thru the app. Are you actually controlling the volume of the Sonos Playbar or just it's output? This could be verified by opening the app and watching the volume slider.
    Audio Video Professional
    Vacman
    Contributor I
    February 26, 2018
    I apologize to the OP on my first solution, I was remembering what we had to go thru to program the little Samsung remote. I does't look like Sony gives you the option to program any codes into their remote to control and punch thru the volume to any other audio device.

    Your best solution if you want to leave it fixed (which it should be) is to get a reasonably priced universal remote. If it doesn't have Sonos codes, Punch Thru the volume from any other audio device codes. Relearn the Sonos those commands and the TV will never respond to a volume command to display the FIXED message. The $28 Harmony should work. Or take it up a notch...
    Audio Video Professional
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