playbar works but surround play 3 speakers don't

Kent the patch I was sent fixed the problem and has been fine now for 24hrs.

My diagnostic#: 3331536 I have the same problem as the rest.... Works fine with just music, but TV sound drops in and out on the Play3 surround. Playbar seems to work fine.
Hi Kent,

You now have an update available, can you go ahead and run that update and let me know if you have trouble?

Cheers.

I have the same problem ... Submitted diagnostics 3335447 ... Is there a patch for this?

I have the same problem ... Submitted diagnostics 3335447 ... Is there a patch for this?
Hello Murray,

Just flagged you for that update. Please check for software updates and let us know if you have any further issues by giving us a call or emailing us here.

Cheers.

I have the same problem ... Submitted diagnostics 3335447 ... Is there a patch for this?
Downloaded ... no change ... sound is ok from playbar but no sound from play3 surrounds while watching tv ... they work ok for music ... submitted new diagnostics: 3335473

I'm also having the same issues with my Play1s ... Playbar works fine but the Play1s dropout when watching TV ... Diagnostic # is 3341096

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us. 

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.
I have a similar problem wit the PLAY-1's in surround setting (added to playbar and sub) :
Initially after installation the surround-sound is very dimmed in the default setting.

When I increase the sound of the surround PLAY-1's to almost the maximum then its volume is acceptable  and it seems a surround sound.
BUT it swiftly dims and increases in volume. Especially on low volumes it is very annoying to listen to: This quickly dimming and incrementing of volume results in a terrible sound when I listen to music. The modulating volume ONLY appears when I listen to the television connected (via the optical interface - Samsung UE40F6750, PCM connected. Note: it really seems to be a surround sound though).

What can I do to get on the Sonos-1 surroundboxes
1. better default volume (allowing higher volumes on the surround speakers) and
2. get a normal non-muffled non-modulating sound on the Play-1's ?

Thanks in advance!
P. Posthuma

I have the same problem ... Submitted diagnostics 3335447 ... Is there a patch for this?
I have a Cisco Explorer 8742HDC cable box with Time Warner Cable (TWC) ... I tried different audio settings on the box, researched on TWC site and tried connecting it directly to Sonos playbar with the digital optical audio cable and the surround sound on the play3's works fine. My Apple TV and Samsung blue ray work fine with HDMI to the tv and optical audio cable from the tv to the playbar. With the cable box, I do not get 5.1 sound when I connect the cable box to the tv with HDMI and the tv to Sonos with digital optical audio.

Just sent diagnostics for the same issue: #3341839

I have the same problem ... Submitted diagnostics 3335447 ... Is there a patch for this?
Hi Murry,

It might just be that the sources don't have enough audio to up-mix, but I'd recommend giving us a call on our Customer Care Line if you're having any trouble with the that update.

Cheers.