Contributor I

Answered

playbar works but surround play 3 speakers don't

222 replies
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my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help

Surround Sound

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Ryan SAnswer

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

U

User462264

Lyricist I

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

Hello.. 3323829 diagnostics uploaded as I have the same issue here fluttering play1s but playbar is ok !?! 😞

U

User462264

Lyricist I

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

Hello.. 3323829 diagnostics uploaded as I have the same issue here fluttering play1s but playbar is ok !?! 😞

D

davidep

Contributor I

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

3313068

R

Rdejesus486

Lyricist II

3324978 Same issue... Diagnostic number

C

cstephenson7

Lyricist I

can you please check mine again, I have moved all the speakers about and then back again, seems like its back fluttering
diagnostic number 3325921

Ryan S

Retired Sonos Staff

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

Hello, User462264 and Davidep,

You're both marked to receive this update too. Please check for updates and you can download the new software.

Cheers

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

gary potts

Contributor I

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

Im having the same issue but with play 1s. 3328521

Ryan S

Retired Sonos Staff

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

Hi Gary,

Go ahead and check for updates.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

gary potts

Contributor I

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

Ive updated and it seems to be better. I ll monitor it for a while
Thanks for the swift response excellent service.

K

Kent_11

Lyricist I

My diagnostic#: 3331536 I have the same problem as the rest.... Works fine with just music, but TV sound drops in and out on the Play3 surround. Playbar seems to work fine.

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