Contributor I

Answered

playbar works but surround play 3 speakers don't

222 replies
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my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help

Surround Sound

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Ryan SAnswer

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

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U

User800550

Lyricist I

I am having the same issue. Playbar works but play1's don't produce any sound when watching tv. Diagnostic number is: 3316606. Please help. Thanks

B

Bob Sharratt

Contributor III

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

I have tried to update my system but all I get is a message stating that my system is up to date, but there is no change to my problem with no surround sound from the Play 3s when used with the tv.

C

cstephenson7

Lyricist I

Hi
Same issue here
diagnostic number is 3317585

Ryan S

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi Bob,

Can you please submit a diagnostic from your system here while you aren't able to hear the surrounds so I can check your system? We need to flag it for a specific update if it's running into this issue.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan S

Retired Sonos Staff

I am having the same issue. Playbar works but play1's don't produce any sound when watching tv. Diagnostic number is: 3316606. Please help. Thanks

Hello,

Your system has been flagged for that update. Go ahead and check for updates and install the latest version. Once again, if you have any trouble with the system please give us a call on our Customer Care line or email us directly as we're monitoring this update very closely.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan S

Retired Sonos Staff

Hi
Same issue here
diagnostic number is 3317585

Hello,

Your system has been flagged for that update. Go ahead and check for updates and install the latest version. Once again, if you have any trouble with the system please give us a call on our Customer Care line or email us directly as we're monitoring this update very closely.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

U

User2056

Lyricist I

I have the same problem..
my diagnostic number is 3320997

Im trying to use two play:3 as surround but i dont get any audio from the tv.
(my soundbar is plugged to the tv)

T

Thomas_91

Lyricist II

Hi Ryan. Same problem for me with two play 1's and a playbar. My diagnostics no is 3321455

Ryan S

Retired Sonos Staff

I have the same problem..
my diagnostic number is 3320997

Im trying to use two play:3 as surround but i dont get any audio from the tv.
(my soundbar is plugged to the tv)

Hi,

You're now flagged for that update too. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan S

Retired Sonos Staff

Hi Ryan. Same problem for me with two play 1's and a playbar. My diagnostics no is 3321455

Hi Thomas,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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