Contributor I

Answered

playbar works but surround play 3 speakers don't

222 replies
14136 views

my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help

Surround Sound

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ryan SAnswer

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

U

User573223

Lyricist I

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

3722564 thank you!

U

User573223

Lyricist I

Hi Ryan. Same problem for me with two play 1's and a playbar. My diagnostics no is 3321455

3722564 thank you!

Ryan S

Retired Sonos Staff

Hello - I am having the same problem as well with no surround sound while watching tv and nothing happens when I change settings. Diognostic # 3368184. Thanks for the help!

@Stephen, if you're still having trouble I'd recommend giving us a call on our Customer Care line.

@User356335, looks like you've already worked with our support team and resolved this. Seems you only had the one PLAY:1 so it couldn't pair as a surround properly.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

s_ville

Lyricist I

Mike, low audio levels on surround for TV output as well. No betas available. 3774873.

Ryan S

Retired Sonos Staff

The Open Beta from January was for version 4.3 which was released. The newest version of the software, 5.0, also includes the fluttering issue.

If you're surround speakers are really quiet, you can turn them up under Room Settings > PLAYBAR > Surrounds.

If you think the audio isn't quite right, I'd recommend giving us a call so a technician can take a closer look at the system.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

A

adamhjp

Lyricist I

Hi, I have the same problem. And I have file the diagnose number 4890870, anyone can help to take a look?

Thanks,

N

Nfeldhouse

Lyricist III

I am having the same issue. Surrounds do not work while watching tv but work fine when watching netflix or streaming movies

N

Nfeldhouse

Lyricist III

Same issue...4917293

M

mets2016

Contributor I

Hi, I'm having the same problem as mentioned above. I can't hear my surround sound speakers and I just bought them in 2015. I ran a diagnostic and the number is 4920914.
thank you

N

Nfeldhouse

Lyricist III

There answer is that it won't work. Only works with a dolby digital 5.1 signal. So basically only when you're watching a DVD or blueray... because even digital cable doesn't have 5.1 surround

Show more replies

Sign up

Login to the community