Contributor I

Answered

playbar works but surround play 3 speakers don't

222 replies
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my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help

Surround Sound

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Ryan SAnswer

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

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Duane_1

Lyricist II

3551533 diag number. Play 3's flutter constantly. I have updated to Beta, adjusted volume, multiple sources, etc. It sounds like someone is taking the volume control and moving it up and down really fast while the surrounds are playing. The playbar itself sounds fine.

M

Michael_24

Contributor I

I am having a similar problem. My 2 play3s do not have sound from my tv, but my sound bar is working fine. I checked that surround was on and made sure everything was updated. I also checked for a beta update, but there was none available. My diagnostic number is 3507670

Mine was doing the same thing. I finally got through to Sonos and they did an update. they work great now. Try and call them, no one responded to this forum for about a month.

M

mark_329

Lyricist I

I am also having same problem but have previously downloaded patch a few months ago but did a factory reset and now play 3's are quiet when connected to tv. 3553699

Ryan S

Retired Sonos Staff

I am also having same problem but have previously downloaded patch a few months ago but did a factory reset and now play 3's are quiet when connected to tv. 3553699

Hi Mark,

Your system isn't currently running the patch or update for the fluttering issue. You could sign up for the Open Beta that's active as it includes that patch. Just a note though, that patch isn't to increase the sounds of your rear speakers, it has changes to the way stereo is upmixed and corrects an issue where the rear speakers will flutter up and down in volume irregularly. Stereo up-mixing tends to have quieter rear channels as it's mostly loud action and soundtracks that get coded to the rears.

If you're having trouble, we'd recommend giving a call to our Customer Care Line so a technician can assist live.

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Ryan S

Retired Sonos Staff

3551533 diag number. Play 3's flutter constantly. I have updated to Beta, adjusted volume, multiple sources, etc. It sounds like someone is taking the volume control and moving it up and down really fast while the surrounds are playing. The playbar itself sounds fine.

Hi Duane,

Doesn't look like you're system actually got the update for this. I've flagged you for a patch, can you please check for updates and download them? This should fix the fluttering issue.

Thanks

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Ryan S

Retired Sonos Staff

I am having a similar problem. My 2 play3s do not have sound from my tv, but my sound bar is working fine. I checked that surround was on and made sure everything was updated. I also checked for a beta update, but there was none available. My diagnostic number is 3507670

Hi User347343,

Looks like you already spoke with our Customer Care team and got this resolved. You're surrounds were turned down too low and worked great once turned up. Please let us know if anything further comes up.

Thanks

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J

Jaymac_1

Lyricist I

Hi mark, I've got the same issue with fluttering surround play 1s SonosID111309971 Jon

U

User156834

Lyricist I

same problem 3571657

S

Stephen_111

Lyricist I

Hello - I am having the same problem as well with no surround sound while watching tv and nothing happens when I change settings. Diognostic # 3368184. Thanks for the help!

I have the same problem. My play bar works with the TV but my surround play 1 speakers don't. Please advise

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User356335

Lyricist I

Hello - I am having the same problem as well with no surround sound while watching tv and nothing happens when I change settings. Diognostic # 3368184. Thanks for the help!

Same issue. confirmation # is 3673548

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