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User872146
Contributor I
September 29, 2013
Answered

playbar works but surround play 3 speakers don't

my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help
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Ryan S
Ryan SAnswer
Retired Sonos Staff
December 23, 2013
Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.
Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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222 replies

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mets2016
Contributor I
September 21, 2015
Got it. thanks for your reply!!
maguerrero
Lyricist I
September 28, 2015
hello ryan. my Play 1 is also having trouble

my diagnostic number is 4942979
BertCatsburg
Lyricist I
October 9, 2015
Hello,
I have the same issue.
Playbar + Sub + 2xPlay:1.
But only Playbar works.
No surround sound.

Funny thing is that when I adjust volume on the Play:1 that works, but no sound from the Play:1.

Diagnostic is 4984296
Nfeldhouse
Lyricist III
October 9, 2015
It's cause your signal isn't in dolby digital format.
BertCatsburg
Lyricist I
October 10, 2015
Thanks for the answer Nfeldhouse. But what to do now? I did connect with the optical cable and I'm playing Netflix on a Sony Bravia and also Spotify from my iPhone. Obviously there must be "dolby digital format" sound there.
Nfeldhouse
Lyricist III
October 10, 2015
You'll have to go into the tv settings and check the audio format and ensure its on the dolby digital format. As for you're spotify...if you're using the sonos app it should be playing out of all of them..you may have to go into the settings on your sonos, advanced settings, and manually adjust the volume of the L+R+ Surround speakers
Spartan8818
Lyricist I
October 10, 2015
Same issue as described above - music is fine with my setup - Playbar, sub, and 2 Play3s. The Play3s do not work with the TV or Bluray - have verified all settings.


4988289
mikee
Lyricist I
October 13, 2015
I have the same problem with my Sonos system.
Diagnostics number 4999188.

I have Playbar and 2 Play:3s, TV Samsung.
TuneIn radio plays loud at suround speakers set to 50% but tv needs Play 3s set to >90%.
Chris
Chris
Lead Maestro
October 13, 2015
I believe Ryan recommends giving them a call if any issues following later software releases.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
thomas9krabbe
Contributor I
October 18, 2015
5018884 thanks
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