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Danuk
Contributor I
Jul 25, 2017 7:03 PM UTC

Playbar volume Samsung QE55Q7F

Is there a way to get the new Samsung universal remote to control the new sound on the Soundbar. The steps for the F series do not work
on the new Samsungs.
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      7 replies

      wrz0170
      Contributor I
      Jul 26, 2017 1:45 AM UTC
      Hey there. I have the Samsung UN55MU9000 and can tell you that it doesn't work with my remote either. Might be a Samsung thing. However, if you have an Apple TV, it does work on the Apple remote.
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      Outdoors66
      Lyricist I
      Aug 5, 2017 5:16 PM UTC
      Samsung remotes are radio frequency and not infrared which Sonos works off of.
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      gilkesjm
      Contributor I
      Aug 6, 2017 11:27 PM UTC
      This is an issue I am having also. Sonos configuration instructions do not work (https://sonos.custhelp.com/app/answers/detail/a_id/4198)
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      DanukAuthor
      Contributor I
      Aug 11, 2017 1:40 PM UTC
      How does Sonos, a Wireless hardware company not support RF......?

      You can program the Samsung remotes to send IR but the new ones don't seem to want to work with Sonos
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        Airgetlam
        Airgetlam
        Aug 11, 2017 7:13 PM UTC
        Because RF wasn't a "thing" when they designed the Playbar/Playbase, and there hasn't been an update to the hardware in years?
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        Bruce
        DanukAuthor
        Contributor I
        Aug 11, 2017 7:42 PM UTC
        The playbase is a new product it's not even 12 month old..... My 12 year old Bose uses an RF remote.
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          Airgetlam
          Airgetlam
          Aug 11, 2017 11:13 PM UTC
          The Playbase is basically a Playbar, with an extra speaker added, and put in a new case. And it was designed likely 2 to 3 years ago, before RF became a big thing. The Playbar itself was probably designed 7 to 10 years ago, as a guess. Of course, all of this is conjecture, I don't work for Sonos, nor am I privy to their files of data. I do know a bit about software planning and release. I can only imagine hardware manufacturing is very similar, and less elastic.

          You could potentially solve this issue with a harmony remote, if you're interested. There's also several threads about how to make the Samsung remote use IR instead of RF, if you're willing to do a search.

          I'm sorry that you're so put out by this issue. I certainly can understand your frustration, but I guess I have a more blasé outlook, and am willing to recognize that Sonos is a trailing feature company. They probably can't afford to change everything on the line every time a single TV manufacturer comes out with a different thing, instead waiting for some sort of consensus before designing and changing the manufacturing line.
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          Bruce
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