Contributor I

Answered

Playbar TV Input disconnects after a while

18 replies
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Hello;

If I pause my TV for a while my Playbar stops playing the input. Before the last update it would go to 0 volume and then slowy fade up. Now it just doesn’t play at all. I have to go to the Sonos app and play Line In again.

Anyone have an idea what may be going on?

tv input

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Keith NAnswer

Sonos Staff

Hey there, IggyLites. Thanks for the update. If you are still having troubles, I would recommend giving our support technicians a call to troubleshoot this in real time.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Edward R

Retired Sonos Staff

Hi, IggyLites. Welcome to the community. As a first test, can we have you check the optical connection between the television and the PLAYBAR? Do you happen to have a spare cable that we might be able to test, or an alternative device with an optical port that we can connect the PLAYBAR to? Thanks in advance.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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IggyLitesAuthor

Contributor I

I do, and I can. That being said it doesn’t seem to be the connection. The Playbar works perfectly well, it just looses the TV Input after getting no signal for a while. If I pause a show and...dunno go make coffee, when I come back it’s stopped playing the TV Input. Once I re-select it on the app it works well once again.

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Todd_22

Contributor I

I'm having the exact same problem with my PLAYBASE. I used to not have this issue, but it started doing this within the last couple weeks.

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IggyLitesAuthor

Contributor I

Hi, IggyLites. Welcome to the community. As a first test, can we have you check the optical connection between the television and the PLAYBAR? Do you happen to have a spare cable that we might be able to test, or an alternative device with an optical port that we can connect the PLAYBAR to? Thanks in advance.

Hi Edward, changing the optic cable had no effect. It happens 100% of the time. If I pause whatever is playing for a while, Sonos goes into "No Input". It's not immediate, but it DOES seem to be very related to the time it's paused. It seems to be some sort of power conservation.

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IggyLitesAuthor

Contributor I

Is there any advance on this? It most definitely looks like a form of “sleep” function. If the TV is not playing anything, for example when AppleTV goes into screensaver mode, I can’t choose TV as an input in Sonos.

Edward R

Retired Sonos Staff

It seems that as the Sonos component has already been told to receive a signal from the TV, it feels it does not need to be told to look for it "again". For whatever reason, the television seems to stop outputting via the optical port after a length of time. Would it be possible for you to recreate the issue and submit a diagnostic, responding with the confirmation number? This way we can identify exactly what is happening. May I ask if you have spoken to the television manufacturer regarding this issue?

Try searching our articles for help with your question: https://www.sonos.com/en/support

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IggyLitesAuthor

Contributor I

Done. 8477684
Again, paused the TV and after a while Sonos turned off my TV input and went into “No Music”

Keith N

Sonos Staff

Hey there, IggyLites. Thanks for the diagnostic report. Does the only happen with TV audio or does this also happen with streaming audio? This will help us to understand if this is a problem globally or just from the signal given by the TV. Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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IggyLitesAuthor

Contributor I

So far only with TV and ONLY when there’s no sound. I’d have to mute a streaming source for a while to check I would assume

UKMedia

I also have a similar but random problem when selecting to play back a recording from Sky Q. There is no pattern on channel or time that I can determine but the solution is to unplug the Optic cable and plug it back in and everything works fine. I've had the Sky engineer check their components and everything appears to be working from their perspective. It does seem to have got better over the last week or so, this may because of the recent updates or unrelated.

Remember: Sometimes Red Wine helps :)

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