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Nando010
Nando010
Chromatic Producer I
August 19, 2017

Playbar out of sync

  • August 19, 2017
  • 29 replies
  • 3428 views
This is my 2nd tv and i am still getting terrible sync problems. My last tv was a samsung and i have just bought an oled c7 thinking it would cure the problem but it is just as bad. i am really getting fed up with the sonos playbar and i am losing faith in the product. im using optical from the tv to the playbar. It also does it when i plug the optical lead from sky Q to the playbar. I have tried everything possible but no luck. Reading on here there are a few people with the same problem. its starting to get me down.
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      29 replies

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      John B
      August 21, 2017
      I guess one other possibility, given that it happens with two TVs, whether cabled from TV or Sky box, and with different cables, is that you are unusually sensitive to lip-sync and it's the normal 30ms delay that is bothering you. That is not a criticism, just throwing that possibility into the mix.
      John B
      August 21, 2017
      And... do the audio drops occur when cabled from the Sky box?
      Nando010
      Nando010Author
      Chromatic Producer I
      August 22, 2017
      And... do the audio drops occur when cabled from the Sky box?
      Yes.
      John B
      August 22, 2017
      And... do the audio drops occur when cabled from the Sky box?
      Yes.      And with other sources? Or is the Sky box the only ultimate source? What about OTA TV broadcasts?
      Nando010
      Nando010Author
      Chromatic Producer I
      August 22, 2017
      And... do the audio drops occur when cabled from the Sky box?
      Yes.      And with other sources? Or is the Sky box the only ultimate source? What about OTA TV broadcasts?
      Yes I'm also getting it with my blu-ray player. Not sure about ota broadcasts not tried.
      John B
      August 22, 2017
      OK. Nothing is certain in life but I think we should rule out the TV as the cause because
      (a) It has happened with two differently branded TVs
      (b) It happens when you bypass the TV for audio.

      I wondered if it could be the Sky box, but if Blu-Ray is doing it too that looks wrong too.

      So I would take this evidence back to Sonos and ask for a replacement Playbar. You might strengthen your argument further if you can attach an aerial and the problems occur with OTA too.

      I really cannot think of anything else you can try. This is not 'normal' for the Playbar.
      Nando010
      Nando010Author
      Chromatic Producer I
      August 22, 2017
      OK. Nothing is certain in life but I think we should rule out the TV as the cause because
      (a) It has happened with two differently branded TVs
      (b) It happens when you bypass the TV for audio.

      I wondered if it could be the Sky box, but if Blu-Ray is doing it too that looks wrong too.

      So I would take this evidence back to Sonos and ask for a replacement Playbar. You might strengthen your argument further if you can attach an aerial and the problems occur with OTA too.

      I really cannot think of anything else you can try. This is not 'normal' for the Playbar.

      Thank you. i am away at the moment when i get back i will do some more testing then i will contact sonos again.
      cmascatello
      Lyricist I
      August 25, 2017
      The 2017 x7 OLEDs have delays that can not be dialed out with either the lip sync feature in the app or the TV menu. I had a 65e7 and could never get it perfect on any source external to the TV. DirecTV was awful and the delay changed between SD/720p/1080i content -- the scaler in the TV introduces inconsistent delays as it upscales to 4K. Amazon and Netflix were perfect, however. I had to move the LG to another room b/c I could not deal with the delay issue.

      Interestingly, I am also having brief audio drops on the Playbar. It started with the LG and has persisted to the new Sony75z9d that replaced it. My thought was that it was the DirecTV box, but it may actually be the Playbase. Drops are random and quick, but persistent.
      Nando010
      Nando010Author
      Chromatic Producer I
      August 25, 2017
      The 2017 x7 OLEDs have delays that can not be dialed out with either the lip sync feature in the app or the TV menu. I had a 65e7 and could never get it perfect on any source external to the TV. DirecTV was awful and the delay changed between SD/720p/1080i content -- the scaler in the TV introduces inconsistent delays as it upscales to 4K. Amazon and Netflix were perfect, however. I had to move the LG to another room b/c I could not deal with the delay issue.

      Interestingly, I am also having brief audio drops on the Playbar. It started with the LG and has persisted to the new Sony75z9d that replaced it. My thought was that it was the DirecTV box, but it may actually be the Playbase. Drops are random and quick, but persistent.

      i have rang up a few times about sound drops and all i get is sonos passing the buck saying its the tv. I now have it direct to sky Q and im still getting it. The funny thing is i even got a couple of drops whilst watching a blu-ray hdr film the other night. Just sick of companys not wanting to take responsibility for their faults.i was going to get another couple of play 5s for upstairs but this has just put me off.
      Riddick1977
      Avid Contributor I
      August 26, 2017
      I was having the same problem with sound drop outs. I was using both Ethernet ports on my Sonos sound bar and when I disconnect one of them, I had no drop outs at all. The TV I have is 4K oled Tv. Not quite sure what your setup is, but if this helps great.

      I hope you get it sorted soon, I don’t think there is a system at the moment better than Sonos with what it can do and that’s only my opinion.
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